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Trending Lyricist I
April 18, 2021
Answered

Group wifi settings - problems with streaming hi-res music

  • April 18, 2021
  • 87 replies
  • 1118 views

Hello all - new to the community, and relatively new to Sonos, and I am looking for assistance. 

I have a group set-up in my living room consisting of a Playbase (connected by ethernet to a TP-Link powerline wifi adapter), a Sub (Gen 2) and two One SLs. All works perfectly with TV and streaming music Apple/Spotify etc) in standard resolution. 

I wish to stream hi-res music on this group - either Amazon HD or Quobuz - as I am impressed by the difference in audio clarity. I find that when I stream either of these services (through Sonos app), the first song plays, and then skips the last 8 seconds of the song and jumps to the next. Then, by the second or third song of the playlist, the music just comes through the Playbase (which has the ethernet connection) and the other speakers no longer play. If I skip back to the start of that particular track, then I get full surround again, but the whole problem happens again by the time of the next song.

Having read a bit on the web and in this forum, the indication is that this is due to wifi speed or settings, but I dont know what I need to change or optimise. If I check my wifi speed in the living room I get 90 Mbps download speed - which I reckon should be Ok - I also have no problem streaming Netflix HD from the same TP-Link Powerline). 

 

I have seen there are network settings to be made on the Sonos app that could help - but I am not sure what and how to change and would welcome any guidance on that. I also notice that if I group my living set-up with the Play:3 I have in my kitchen (which is older and therefore not S2 compatible) then the problem stops, but I am assuming that this is because the stream quality is reduced for all devices (??). 

If I stream music direct from either the Quobuz or Amazon Music HD apps (i.e. not through Sonos) then the experience is even worse with drops outs and skips on every song. Same if I download the songs. 

Sorry for the long, rambling post but I hope to have described the issue accurately. As said, I am no technophile and would welcome any simple guidance on things I can try to optimise my setup and enjoy the hi-res providers. 

Thanks

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Best answer by DerkleineEnglaender

Quick question to set up with the Boost: if I do set it up on the other floor, connected directly to the router, do I understand it correctly that I then disconnect the Playbase on this floor from the Magic adapter and the run it also over WiFi? 
 

87 replies

Trending Lyricist I
April 18, 2021

 

Trending Lyricist I
April 18, 2021

@Smilja  hi - thanks for the question. We dont have a Horizon Box. I will check the name of the router that we got from Vodafone (I live in Germany BTW). It is a TouchStone TG3442DE Telefonie-Gateway from Arris. 

ratty
April 18, 2021

FWIW those powerline figures look okay, although a little modest for Magic 2.

Trending Lyricist I
April 18, 2021

@ratty @Smilja  - I just found the following post on here: SONOS Compatibility with Devolo Magic 2 WIFI | Sonos Community

 

Does this help? I read that “To make sure that the system uses normal Wifi and not SonosNet, especially if you are in a spectrum crowded area, you must disable Wifi on all the sonos unit(s) wired to network (done in the mobile app). You know the system uses Wifi when all wireless sonos units gets an IP-adress from your DHCP. You can use the mobile app to update the wifi-network info with the sonos units, if there are issues to get the sonos to connect to the wifi.”

 

Does that mean I need to turn off wifi on the Playbase as it is wired? Might be going down entirely wrong path...

ratty
April 18, 2021

That was a somewhat strange post.

No, if you disable the wireless on the Playbase your surrounds/Sub won’t have anything to talk to.

Trending Lyricist I
April 18, 2021

Right - just established that :sweat_smile:

 

ratty
April 18, 2021

To be honest, from here I can’t see anything immediately obvious which would explain the behaviour you report. Something is choking somewhere, causing packets to be dropped. 

I suggest you do in fact submit a diagnostic after a dropout incident. Note the number and post it here.

Trending Lyricist I
April 18, 2021

How do I submit/generate a diagnostic?

ratty
April 18, 2021

How do I submit/generate a diagnostic?

https://support.sonos.com/s/article/141

Trending Lyricist I
April 18, 2021

Thanks - did that and it has given me a number 1226270626. How do I associate that to the problem I am experiencing? What happens next?