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Group wifi settings - problems with streaming hi-res music

Forum|Forum|5 years ago
April 18, 2021
87 replies
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Hello all - new to the community, and relatively new to Sonos, and I am looking for assistance.

I have a group set-up in my living room consisting of a Playbase (connected by ethernet to a TP-Link powerline wifi adapter), a Sub (Gen 2) and two One SLs. All works perfectly with TV and streaming music Apple/Spotify etc) in standard resolution.

I wish to stream hi-res music on this group - either Amazon HD or Quobuz - as I am impressed by the difference in audio clarity. I find that when I stream either of these services (through Sonos app), the first song plays, and then skips the last 8 seconds of the song and jumps to the next. Then, by the second or third song of the playlist, the music just comes through the Playbase (which has the ethernet connection) and the other speakers no longer play. If I skip back to the start of that particular track, then I get full surround again, but the whole problem happens again by the time of the next song.

Having read a bit on the web and in this forum, the indication is that this is due to wifi speed or settings, but I dont know what I need to change or optimise. If I check my wifi speed in the living room I get 90 Mbps download speed - which I reckon should be Ok - I also have no problem streaming Netflix HD from the same TP-Link Powerline).

I have seen there are network settings to be made on the Sonos app that could help - but I am not sure what and how to change and would welcome any guidance on that. I also notice that if I group my living set-up with the Play:3 I have in my kitchen (which is older and therefore not S2 compatible) then the problem stops, but I am assuming that this is because the stream quality is reduced for all devices (??).

If I stream music direct from either the Quobuz or Amazon Music HD apps (i.e. not through Sonos) then the experience is even worse with drops outs and skips on every song. Same if I download the songs.

Sorry for the long, rambling post but I hope to have described the issue accurately. As said, I am no technophile and would welcome any simple guidance on things I can try to optimise my setup and enjoy the hi-res providers.

Thanks

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Best answer by DerkleineEnglaender

Quick question to set up with the Boost: if I do set it up on the other floor, connected directly to the router, do I understand it correctly that I then disconnect the Playbase on this floor from the Magic adapter and the run it also over WiFi?

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ratty

Can you please look in Settings/System/About My System. Are all the devices showing “WM:0”?

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DerkleineEnglaenderAuthor

Trending Lyricist I

All are showing WM:0 apart from the Move that is showing WM:1

ratty

All are showing WM:0 apart from the Move that is showing WM:1

Okay. That’s as it should be.

If you want to check the Devolo data rate you can install their ‘Home Network’ app for iOS, but in my experience it only works fully if you have a Devolo WiFi present. Is the WiFi on the first floor coming from a Devolo adapter too? I just wanted to check there isn’t any other make of adapter present. The mention of TP-Link earlier has me concerned...

Something is obviously causing packet loss somewhere. It could be on the incoming powerline feed, but the fact that the Play:3 works okay, and the surrounds/Sub give up early is a bit strange unless there was 5GHz interference.

The Sonos internal diagnostics would shed more light on why things are breaking, but I dare say that if you contacted Sonos Support with the diagnostic number their first reaction could be, as @Smilja suggests, to blame the powerline connection.

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DerkleineEnglaenderAuthor

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Cheers ratty - downloaded the app. Seems full of information, just need to understand it :grin: . What should I look for? Devolo is the only system.

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DerkleineEnglaenderAuthor

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DerkleineEnglaenderAuthor

Trending Lyricist I

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DerkleineEnglaenderAuthor

Trending Lyricist I

By the way, seeing that the Devolo broadcasts on Channel 6, does that mean I should put the SonosNet on Channel 6 too, or are there other settings here to consider?

ratty

You need to open the menu, pick Settings, then enable Diagnostic mode. You can then hit a double-arrow icon top right on the main screen to display data rates.

ratty

By the way, seeing that the Devolo broadcasts on Channel 6, does that mean I should put the SonosNet on Channel 6 too, or are there other settings here to consider?

You should separate SonosNet and WiFi by at least 5 channel numbers. Also the 2.4GHz WiFi should only be 20MHz width. I seem to recall that Devolo may default to 40MHz. You’d need to go into the Devolo WiFi adapter settings to check/change.

Smilja

@DerkleineEnglaender, Your ISP is Vodafone, is the router a “Connect Box”? Do you have a media player called “Horizon Box” also?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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