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J'en ai marre
Contributor I
Nov 26, 2020 10:51 PM UTC
Answered

Fed up of sonos loosing the wifi signal

Sonos is so unrealiable. I am just fed up. Many times I hear music and suddenly it stops. I have 5 sonos loudspeakers at home (sonos one) . The wifi network is excellent. Sonos is just lousy. 

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    controlav
    controlavAnswer
    Lead Maestro
    Nov 27, 2020 2:14 PM UTC

    Not sure how you are verifying your WiFi is excellent, but try using SonosNet instead, it is usually a better choice for all but the simplest systems.

    If problems persist then gather a diagnostic and give the code to Support.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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    3 replies

    controlav
    controlavAnswer
    Lead Maestro
    Nov 27, 2020 2:14 PM UTC

    Not sure how you are verifying your WiFi is excellent, but try using SonosNet instead, it is usually a better choice for all but the simplest systems.

    If problems persist then gather a diagnostic and give the code to Support.

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Pattymc614
      Lyricist I
      Jan 4, 2021 11:16 PM UTC

      I’m so passed that I spent this much money on this ****! I will never recommend this to anyone. Constantly loosing signal, not playing on the speakers or keeping my rooms grouped. What **** garbage 

       

       

      *Moderator Note: Modified in accordance with the community guidelines.*

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      Ken_Griffiths
      Ken_Griffiths
      Jan 4, 2021 11:37 PM UTC

      I’m so passed that I spent this much money on this crap! I will never recommend this to anyone. Constantly loosing signal, not playing on the speakers or keeping my rooms grouped. What bullshit garbage 


      I’m just another user here, but happy to try to help, if you can maybe describe your network and Sonos setup…


      Some of the basic information that would be helpful is: 

      • If you are using a centrally based WiFi Router, or a Wifi mesh system?
      • Any other Wifi Access points/Repeaters/Power-line Adapters?
      • If you are running your devices on SonosNet, or WiFi?
      • Which SonosNet/WiFi channels & channel-widths are currently in use?
      • How many Sonos products altogether and whether they’re using S1/S2 households?
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