Skip to main content
RamLaFam
Contributor I
Jan 10, 2020 4:37 PM UTC
Answered

error Message 803

Had difficulty connecting our brand new Connect. Finally got it set up via the Ethernet but it immediately needed to update. Error message 803 received. Unable to update. Any helpful info? 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    RStock521Answer
    Contributor I
    Jan 11, 2020 11:10 PM UTC

    I ended up messaging support on Twitter. They had me run a diagnostic, then sent me a unique link to change some setting and force the update. Fixed my issue.

    View in thread

    9 replies

    AjTrek1
    AjTrek1
    Jan 10, 2020 4:55 PM UTC

    Try a manual update. Try these hints https://support.sonos.com/s/article/2382?language=en_US which includes manual update I mentioned.

    Cheers!

    Translate
    Together Everyone Achieves More = T.E.A.M.
    RStock521
    Contributor I
    Jan 11, 2020 5:08 PM UTC

    Try a manual update. Try these hints https://support.sonos.com/s/article/2382?language=en_US which includes manual update I mentioned.

    Cheers!

    Error code 803 is not included in that list.  I’m having the same issue with my (new to me) Play 5 Gen 1.

    Translate
    AjTrek1
    AjTrek1
    Jan 11, 2020 11:04 PM UTC

    That’s true error 803 is not listed. In my post l meant that you should try a manual update. The link was for further reference.

    Translate
    Together Everyone Achieves More = T.E.A.M.
    RStock521Answer
    Contributor I
    Jan 11, 2020 11:10 PM UTC

    I ended up messaging support on Twitter. They had me run a diagnostic, then sent me a unique link to change some setting and force the update. Fixed my issue.

    Translate
      Gnudog
      Lyricist I
      Apr 28, 2020 11:03 PM UTC

      I bought a used connect online and was triggering the error code upon setup. I was able to fix the issue by unplugging all units except for the new (to me) Connect that would trigger the error. With that being the only unit on the system, the update went thru. Then plugged back in  all the other units including a sub, playbar, 3 Play 5’s, 10 play 1’s and 2 more connects. System works as should now. Hope this helps. 

      Translate
        frednorthrop
        Lyricist I
        May 4, 2020 1:59 AM UTC

        More to the point, the link will not tell you how to perform a manual update.

        Translate
        Airgetlam
        Airgetlam
        May 4, 2020 3:19 AM UTC

        Correct, it requires a specific update for your individual device/software rev. There isn’t a generic manual update. 

        Translate
        Bruce
        tmittler
        Lyricist I
        Aug 21, 2020 6:06 PM UTC

        Gnudog got it right.  Start your system, connect your new unit, take everything else off the system, and it will update the new unit.  You still may have to try a couple of times to get the new unit to connect, but from there the system takes over.

        Translate
        bwjthomas
        Lyricist III
        Oct 4, 2020 6:39 PM UTC

        Had difficulty connecting our brand new Connect. Finally got it set up via the Ethernet but it immediately needed to update. Error message 803 received. Unable to update. Any helpful info? 

        I had the same problem adding a Sonos 5. App told me Sonos 5 needs an update. When I ran the update I got the failed notice. More info showed error 803.

        I fixed it by turning all the other Sonos devices off and did the update again. This seemed to work for me. I then turned all the others back on and so far so good.

        Hope that helps.

         

        Ben

        Translate
          Terms & ConditionsAccessibility statement