Skip to main content
Neil L
Contributor I
Oct 30, 2021 10:47 PM UTC
Answered

Different parts of my system on iPhone and iPad

I have recently changed my router and on trying to get my Sonos system back on line I cannot get all my system on either my iPad or my iPhone. I can get each unit to work but my Play One and one of my One SL’s appear on my iPhone and my other One SL and my One appear on my iPad. They all appear on my computer if I login on Sonos but I cannot get all 4 units to appear on the same app !

I’ve tried resetting the router, factory resets on each unit, deleting and reinstalling the apps and for about 5 minutes yesterday I got everything working on both iPhone and iPad but a few minutes later I got the message saying that it couldn’t find my system and then it found only two items.

I’ve done everything I can think of so any help welcome !

 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
controlav
controlavAnswer
Lead Maestro
Oct 30, 2021 11:15 PM UTC

Sounds like you have a Mesh system that is configured incorrectly or misbehaving. What router? Also check this:

 

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
View in thread

10 replies

controlav
controlavAnswer
Lead Maestro
Oct 30, 2021 11:15 PM UTC

Sounds like you have a Mesh system that is configured incorrectly or misbehaving. What router? Also check this:

 

Translate
Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
Neil LAuthor
Contributor I
Oct 31, 2021 9:42 AM UTC

Thanks for the link to the article - I don’t have a Mesh system - just a new Sky Broadband router and a couple of Sky Q boxes. The 5GHz issue as the two newest products are on one link with the older ones on the other so I will take a look at this and see what I can do ! 
Neil

Translate
John B
Oct 31, 2021 9:55 AM UTC

Sky Q boxes can effectively act as network extenders so I suspect that @controlav was on the right lines.

Translate
Neil LAuthor
Contributor I
Oct 31, 2021 10:48 AM UTC

I’ve gone into the router and unticked the “Synchronise 2.4 and 5GHz” bands and created two SSID for my system - interestingly now I have all the Sonos Products on the 5GHz channel but only 5re of them visible on the 2.4GHz channel with the oldest product - my Play 1 being the one I can’t see on 2.4GHz ? 
Am I better keeping the two channels separate and linking anything that I don’t need to be on 2.4GHz to the 5GHz SSID or try synchronising again ?

 

 

Translate
John B
Oct 31, 2021 11:21 PM UTC

I think you need a single SSID to operate Sonos in WiFi mode.

I am not familiar with the details of Sky Q boxes, but is there a setting for disabling the WiFi extender function?

Experimentally, are you able to connect one of your Sonos devices by Ethernet to your router? 

Translate
AjTrek1
AjTrek1
Nov 1, 2021 12:38 AM UTC

Simple solution….

Wire a speaker to your main router or purchase a Sonos Boost and wire it to the main router. Both methods create the Sonos Mesh eliminating your home WiFi from the equation for Sonos. My personal favorite is the Sonos Boost which doesn’t require tying up a Sonos speaker or other component.

Translate
Together Everyone Achieves More = T.E.A.M.
    Neil LAuthor
    Contributor I
    Dec 11, 2021 2:11 PM UTC

    Ok so I’m still having a problem and have tried, as AjTrek1 suggested, wiring one of my speakers directly into my router but I’m still getting an issue. At some times I have all speakers, at others only a selection or at the moment “unable to connect to my system” and there seems to be no logic at all to what is going on. I can play to any of my compatible speakers via Airplay and to all of them directly from Spotify but not the Sonos App ?

    Any ideas welcome !

     

     

    Translate
    John B
    Dec 11, 2021 2:58 PM UTC

    Have you looked into turning off the WiFi extender functionality in the Sky Q boxes?

    Translate
    controlav
    controlav
    Lead Maestro
    Dec 12, 2021 12:57 PM UTC

    SkyQ boxes are infamous, for doing a poor job of being a router, and for trashing Sonos network packets due to the MTU size.

    Huge thread with some of the details here: https://community.sky.com/t5/Sky-Q/SkyQ-and-Sonos-interfering-with-each-other/td-p/3589818/page/4

    Translate
    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Neil LAuthor
      Contributor I
      Dec 12, 2021 3:39 PM UTC

      Thanks ! It all seems to be working again at the moment but I will look at the Sky Q boxes as well and see what I can do !

      Translate
      Terms & ConditionsAccessibility statement