Contributor I

Answered

Connection to Spotify was lost

Forum|Forum|5 years ago
June 3, 2021
75 replies
38566 views

Hello,

I am having an issue playing Spotify through my Sonos app. I keep getting an error message saying "Unable to play (song) the connection to Spotify was lost." After spending some time searching for a solution online, it became apparent that this is a widespread problem with no definitive solution. Nevertheless, I am determined to find an answer.

Additional information:

• Diagnostic: 2024196285

• Internet connection is stable.

• Issue just occured today during playback. Sonos system was installed a few weeks ago, and everything was working fine until today.

• Spotify app works fine by itself, and I can play Sonos Radio through the speakers. The issue only seems to be when I try to play Spotify through Sonos.

• I have tried powering the Sonos amps off and on. No fix.

• I have removed my Spotify account in the Sonos app, and then reconnected it. No fix.

• I have tried clearing my queue in the Sonos app. No fix.

• I checked for updates on both apps after the problem occured. No update for Spotify, but I did update Sonos. No fix.

I believe that is all the relevant information that I can provide at this time. I look forward to a response and hopefully a fix.

Thanks in advance!

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Best answer by Corry P

Hi @Indrasentosa

Welcome to the Sonos Community!

I recommend you make sure both the Sonos and Spotify apps are up-to-date, then reboot your phone/tablet and switch off your router and Sonos speaker(s). Once the router has been off for 30 seconds or more, switch it on and wait for WiFi to return before switching on Sonos again.

If you then still can’t connect Spotify to Sonos, try removing Spotify from Sonos and add it again:

Remove a music service account from Sonos

Add a music service to Sonos

If that doesn’t help either, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Show previous replies

Ken_Griffiths

Working here for me now. 👍

R

Rubbish service

Lyricist II

Congratulations and good luck.

Its working for me at this moment as well, but for how long?

My wifi is unstable... yet it works at 50mg/s down

Connection to spotify lost.. rubbish. Can play spitify in my car for 12hours straight no issue

other rubbish errors.

The question hasnt been answered.

Happy for anyone who uses sonos and getting a decent service.

R

Rubbish service

Lyricist II

Ive figured it put.

I connected to my JBL portable speaker.

I can play all the music i want.

Shame Sonos.... Shame

Ken_Griffiths

Ive figured it put.

I connected to my JBL portable speaker.

I can play all the music i want.

Shame Sonos.... Shame

Sounds rather like a connection issue, something to do with SSDP multicasting/discovery perhaps? Or general wireless interference, maybe try things on a SonosNet connection instead (depending on your type of speaker) and see if that resolves the issue.

As mentioned earlier, everything is all working just fine here.

If you can’t resolve it, it maybe best to submit a system diagnostic and note or post it’s reference back here and then contact/chat with the Sonos Support Staff via this LINK and see if they can see any issues with the device, or more likely, your local network.

A

Angelusz

Lyricist I

My friend, I'm only quoting you to inform that your signature, although allurring and seemingly intelligent, is wrong. Common sense is just like everything else in life, it exists and evolves. What may seem like common sense to an elder might seem like magic to a junior. It's a honed skill like any other, and evolution never stops.

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