Contributor I

Answered

Connection to Spotify was lost

Forum|Forum|5 years ago
June 3, 2021
75 replies
38566 views

Hello,

I am having an issue playing Spotify through my Sonos app. I keep getting an error message saying "Unable to play (song) the connection to Spotify was lost." After spending some time searching for a solution online, it became apparent that this is a widespread problem with no definitive solution. Nevertheless, I am determined to find an answer.

Additional information:

• Diagnostic: 2024196285

• Internet connection is stable.

• Issue just occured today during playback. Sonos system was installed a few weeks ago, and everything was working fine until today.

• Spotify app works fine by itself, and I can play Sonos Radio through the speakers. The issue only seems to be when I try to play Spotify through Sonos.

• I have tried powering the Sonos amps off and on. No fix.

• I have removed my Spotify account in the Sonos app, and then reconnected it. No fix.

• I have tried clearing my queue in the Sonos app. No fix.

• I checked for updates on both apps after the problem occured. No update for Spotify, but I did update Sonos. No fix.

I believe that is all the relevant information that I can provide at this time. I look forward to a response and hopefully a fix.

Thanks in advance!

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Best answer by Corry P

Hi @Indrasentosa

Welcome to the Sonos Community!

I recommend you make sure both the Sonos and Spotify apps are up-to-date, then reboot your phone/tablet and switch off your router and Sonos speaker(s). Once the router has been off for 30 seconds or more, switch it on and wait for WiFi to return before switching on Sonos again.

If you then still can’t connect Spotify to Sonos, try removing Spotify from Sonos and add it again:

Remove a music service account from Sonos

Add a music service to Sonos

If that doesn’t help either, I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Show previous replies

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StuMacWil

Lyricist III

I have absolutely had enough of switching things off, restarting things, reinstalling apps, rebooting things. So many people have had the same issue and I've spent literally hours on this and nothing I've done has made any difference. Sonos was working with Spotify up until a few weeks ago, now it isn't.

I actually went out this AM and bought a cheap portable Bluetooth speaker...so nice to be able to listen to music in the kitchen.

No energy left to devote to Sonos I'm afraid.

S

StuMacWil

Lyricist III

.....and bizarrely enough .... after typing that message its suddenly started working perfectly!!

ratty

The Sonos system diagnostic is extremely comprehensive. The chances are that a support tech would offer advice very quickly.

As for “so many people have had the same issue”, this board would be inundated with thousands of posts if there was a fundamental problem with Sonos.

L

Laseron

Trending Lyricist I

After months of not a single playback problem, yesterday the connection to Spotify was lost-problem started again. Anyone else noticing this?

It has worked to just restart the app this time and i am pretty sure that didnt work last time. Weird.

R

rickdannon

Lyricist I

@ratty

The Sonos system diagnostic is extremely comprehensive. The chances are that a support tech would offer advice very quickly.

As for “so many people have had the same issue”, this board would be inundated with thousands of posts if there was a fundamental problem with Sonos.

It may not be a fundamental issue but its pretty wide spread. Its not just a single incident and not just this single thread. It is something that has been going on for quite a while and nobody can seem to give any straight answers other than bandaid fixes. Here are just a few threads from not only sonos community but spotify community as well. And these aren’t even moving past the first half page of a google search for this problem.

https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Sonos-Unable-to-play-the-connection-to-Spotify-was-lost-Nov-2018/td-p/4621312

https://community.spotify.com/t5/Other-Podcasts-Partners-etc/Can-t-play-Spotify-on-my-Sonos-speakers-Connection-to-Spotify/td-p/4956833

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pawnografik

Contributor I

The Sonos system diagnostic is extremely comprehensive. The chances are that a support tech would offer advice very quickly.

As for “so many people have had the same issue”, this board would be inundated with thousands of posts if there was a fundamental problem with Sonos.

This board IS inundated with posts. The Sonos-Spotify connection is the bulk of all users and it’s reliability is key. After years of no issues with either I have now started receiving this. Created a Sonos account just to come here and add my vote that this is Sonos’ core business and so this NEEDS TO BE FIXED!

ratty

The Sonos system diagnostic is extremely comprehensive. The chances are that a support tech would offer advice very quickly.

As for “so many people have had the same issue”, this board would be inundated with thousands of posts if there was a fundamental problem with Sonos.

This board IS inundated with posts. The Sonos-Spotify connection is the bulk of all users and it’s reliability is key. After years of no issues with either I have now started receiving this. Created a Sonos account just to come here and add my vote that this is Sonos’ core business and so this NEEDS TO BE FIXED!

Well, this thread has less than 70 posts, after more than a year.

As for the bolded, it’s clearly a statement without foundation. Spotify may feature on a substantial proportion of Sonos systems, but there are a large number of alternative streaming providers. Many people reject Spotify, for all kinds of reasons.

R

Rubbish service

Lyricist II

I have been reading all the treads.

Sonos…

Premium

Seriously!

Is this a denial of service issue caused by you?