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CWach
Contributor I
Nov 13, 2024 10:40 PM UTC
Answered

Connect Amp S1 Connectivity

I have an older SONOS setup using (2) Connect Amps on a 2.4 G wireless network that a few months back stopped working.  I trouble shot the system cycling power to my Xfinity wireless router and I can see only (1) of the Connect Amps but, not both at the same time.  I have used the “Search for Product” feature and it cannot find the other Connect Amp.  I have reset my SONOS S1 App and still no luck.  If I disconnect the (1) Connect Amp I can see on the App and connect (power) the other (1) Connect Amp, I can see that one.  In other words they both work separately on my wireless network but, not together.  Need help in solving this issue.

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Airgetlam
AirgetlamAnswer
Nov 14, 2024 12:24 AM UTC

Possibly, they’re set up as two separate households (systems). You might try wiping / factory reset only one of them, then trying to ‘add a product’ to the remaining one. 
 

Bruce
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4 replies

Pools-3015
Pools-3015
Prodigy I
Nov 13, 2024 11:07 PM UTC

Try hardwiring one of the amps to your router with an ethernet cable to see if that helps.

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Airgetlam
AirgetlamAnswer
Nov 14, 2024 12:24 AM UTC

Possibly, they’re set up as two separate households (systems). You might try wiping / factory reset only one of them, then trying to ‘add a product’ to the remaining one. 
 

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Bruce
CWachAuthor
Contributor I
Nov 19, 2024 4:29 PM UTC

Thank you both for your suggestions!  I will have tried the hard wire suggestion and that does not seem to work.  I will try wiping with a factory reset on one of them and revert back. 

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CWachAuthor
Contributor I
Nov 21, 2024 3:54 PM UTC

Issue was resolved by disconnecting both connect amps ethernet connections to the router I have on my network.  I reset the one connect amp that I was having trouble connecting,.to factory settings and re-connected the router by way of an ethernet connection.  Using the SONOS 1 app, I then selected “add Component”.  After following the steps to connect this connect amp, I re-connected my other connect amp via another ethernet connection and everything works now.  Thank you all for your input.

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