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Russell1994
Contributor I
Jan 1, 2021 2:08 PM UTC
Answered

Clicked upgrade on my Connect:AMP icon

In my account I have mistakenly clicked on my Connect Gen 2 Amp for upgrade which I clearly do not want to do! How do I cancel the upgrade before i lose my amp clicked about 4 days ago regards Russ

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Russell1994Answer
Contributor I
Jan 4, 2021 10:07 AM UTC

So…. spoke with Sonos support today and they tell me that the “upgrade” is to allow greater choice for customers to upgrade with a discount and does not render you equipment inoperable( which I thought it did?🙈) They also say I can use discount( one time per discount) on any product so would be rude not to add more speakers to the household! Thank you Sonos and community! Russ👌

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5 replies

Paul A
Paul A
Retired Sonos Staff
Jan 1, 2021 2:44 PM UTC

Hi @Russell1994.

Welcome to the Sonos community and thanks for reaching out to us. I understand that you unintentionally clicked on the upgrade icon on your account. Allow me to help out by recommending on contacting our sales team @+18006802345 option 4 to discuss. They may have the most appropriate answer and recommendation.

Please let us know how it goes and keep us posted here in the community.

Thanks and Happy New Year.

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ratty
ratty
Jan 1, 2021 2:48 PM UTC

Why should the OP call international? 

@Russell1994: https://www.sonos.com/en-gb/contact

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controlav
controlav
Lead Maestro
Jan 1, 2021 3:09 PM UTC

You wont “lose” your amp anyway.

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Russell1994AuthorAnswer
Contributor I
Jan 4, 2021 10:07 AM UTC

So…. spoke with Sonos support today and they tell me that the “upgrade” is to allow greater choice for customers to upgrade with a discount and does not render you equipment inoperable( which I thought it did?🙈) They also say I can use discount( one time per discount) on any product so would be rude not to add more speakers to the household! Thank you Sonos and community! Russ👌

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    Airgetlam
    Airgetlam
    Jan 4, 2021 8:11 PM UTC

    It did, for about 6 weeks, but Sonos changed the policy at that point, and no longer does anything to your devices, other than not allowing another discount to be used from that same device.

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    Bruce
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