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pdxmusl
Contributor I
Jan 9, 2021 5:08 PM UTC
Answered

Cannot link sonos speakers

I have the 5.1 system with the play bar. Something happened a few weeks ago where all 4 speakers got removed from the stream app. They were there before. I've controlled them multiple times. Or at least I remember doing it.

Im trying to add them back in. I reset one of them. That seems to get it back in the app, but it couldn't be linked. Sonos can't seem to find any of those speakers unless I reset them.

I think the problem might be that its trying to re-register the product, but its already registered. I have the same account. Same wifi. Everything is the same. The speakers just disconnected for some reason. Is there something I can do to unregister or import these speakers?

 

Before you ask. I've rebooted everything multiple times. Sonos app is ignoring those speakers I haven't attempted to reset.

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Ken_Griffiths
Ken_GriffithsAnswer
Jan 9, 2021 5:46 PM UTC

Okay thanks, maybe try ‘temporarily’ wiring the Sonos playbar to the router and rebooting your other players, one at a time.

When they reappear (hopefully) in the App, just goto "Settings/system/network/wireless setup” and re-enter the 2.4Ghz WiFi credentials and see then if any of the speakers drop their connection when you unwire the Playbar.

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5 replies

Ken_Griffiths
Ken_Griffiths
Jan 9, 2021 5:27 PM UTC

By the ‘stream App’ are you referring to the Sonos controller App S1 or S2? - if yes and you ‘factory reset’ your device, which device was reset and do you recall if you setup/created a new Sonos system or chose to connect to the ‘existing’ system?

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pdxmuslAuthor
Contributor I
Jan 9, 2021 5:38 PM UTC

S2 app. And yes. I did a factory reset. I didn't create a new system. I added to existing.

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Ken_Griffiths
Ken_GriffithsAnswer
Jan 9, 2021 5:46 PM UTC

Okay thanks, maybe try ‘temporarily’ wiring the Sonos playbar to the router and rebooting your other players, one at a time.

When they reappear (hopefully) in the App, just goto "Settings/system/network/wireless setup” and re-enter the 2.4Ghz WiFi credentials and see then if any of the speakers drop their connection when you unwire the Playbar.

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pdxmuslAuthor
Contributor I
Jan 9, 2021 6:07 PM UTC

Shoot. That was basically it. Something happened to the access control on my router and was blocking the play bar and one of the other speakers at least. I think this is resolved now thanks! I feel like an idiot.

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    Ken_Griffiths
    Ken_Griffiths
    Jan 9, 2021 6:10 PM UTC

    Ah good to hear you got them working.👍

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