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ghost
Avid Contributor I
November 28, 2023
Answered

Cannot downgrade ZonePlayers

  • November 28, 2023
  • 3 replies
  • 84 views

Last week I noticed that 8 of my Sonos devices were incompatible with the Sonos 1 app. Somehow the 8 devices were upgraded to 15.x. I have never installed the Sonos 2 app, so I don’t know how this could have happened.

I looked through the community forum and saw that I would need to factory reset these devices, then install the S2 app and downgrade each device. I was able to downgrade all devices except for my two ZP100 devices. The S2 app does not list the ZP100s to downgrade, so now I’m stuck.

Any advice on how to downgrade the ZonePlayers? I’m pulling out my hair with all theses steps to get my devices working once again.

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Best answer by ghost

Nevermind. I found one more device which needed to be downgraded. All good now.

3 replies

jgatie
jgatie
November 28, 2023

It doesn't list them as downgradable because they are S1 only.  Just add them to the S1 app.

ghostAuthor
Avid Contributor I
November 28, 2023

I can’t get into the S1 app…


The Zoneplayers are still running 15.x even after factory resetting them. 

ghostAuthorAnswer
Avid Contributor I
November 28, 2023

Nevermind. I found one more device which needed to be downgraded. All good now.

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