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Kayaem
Contributor I
Jan 4, 2021 9:06 PM UTC
Answered

Cannot connect Sonos One to new ASUS Router

I just purchased and set up a new ASUS-RT-AC86U/CA Dual Band Wireless Router. I have tried several times to connect the Sonos One to no avail. I searched this community and found an answer from 3 years ago. I moved the Sonos One right next to the router. I adjusted the router settings per the community answer to: wireless menu>>Professional Tab>>Airtime Fairness - and disabled. I tried the setup through the Sonos App on my iPhone but it did not work (the Sonos network does not appear in wifi settings). So then I used the alternative set up and plugged the speaker directly into the router. The speaker worked instantly. I could play music from the app and I could use the Hey Google command. So then I moved the Sonos One back to where I originally had it placed. I plugged it in, went to the app and it showed the many stations I could connect to but when I tried, it says it cannot locate the Sonos One. The Hey Google only answers that it’s not connected to the internet. I tried again, from the new location, to connect it both wireless (again, no sonos network) and by an ethernet cable that I have in its new location. It will not work. Any suggestions?

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ratty
rattyAnswer
Jan 4, 2021 10:04 PM UTC

Did you actually configure the WiFi credentials into the One whilst it was wired to the router?

Settings/System/Network/Wireless Setup

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KayaemAuthor
Contributor I
Jan 6, 2021 3:54 PM UTC

Solved:

  1. I reset the Sonos One.
  2. I reset the Sonos App on my iPhone
  3. I moved the Sonos One right next to the ASUS router and connected to the router.
  4. I had the router app open and could see Sonos was now connected. It still took a few tries to get it to add to my network even though it showed it was online on the router app.
  5. I reviewed the above suggestions and also more google searching and realized that I had indeed skipped the step that ratty (above) had stated - Settings/System/Network/Wireless Setup (prior to me posting this question, I had the speaker working after many attempts and it stopped when I just unplugged) - NOTE - I COULD NOT GET TO THIS STEP UNTIL I MOVED THE SPEAKER DIRECTLY NEXT TO THE ROUTER.
  6. Once I did that, I unplugged from the router and power and moved the speaker where I wanted it. Plugged it back in and it works.
  7. Previous to the above, I followed controlav’s link and turned off the auto-priority/QoS settings in the router - I DON’T KNOW IF THIS HELPED OR IF I CAN TURN IT BACK ON?
  8. The Sonos One is connected to my 5G network and is now working including Google Assistant.

Thank you to everyone for your help - greatly appreciated!! :relaxed:

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