Cannot connect Sonos One to new ASUS Router

Forum|Forum|5 years ago
January 4, 2021
11 replies
4738 views

I just purchased and set up a new ASUS-RT-AC86U/CA Dual Band Wireless Router. I have tried several times to connect the Sonos One to no avail. I searched this community and found an answer from 3 years ago. I moved the Sonos One right next to the router. I adjusted the router settings per the community answer to: wireless menu>>Professional Tab>>Airtime Fairness - and disabled. I tried the setup through the Sonos App on my iPhone but it did not work (the Sonos network does not appear in wifi settings). So then I used the alternative set up and plugged the speaker directly into the router. The speaker worked instantly. I could play music from the app and I could use the Hey Google command. So then I moved the Sonos One back to where I originally had it placed. I plugged it in, went to the app and it showed the many stations I could connect to but when I tried, it says it cannot locate the Sonos One. The Hey Google only answers that it’s not connected to the internet. I tried again, from the new location, to connect it both wireless (again, no sonos network) and by an ethernet cable that I have in its new location. It will not work. Any suggestions?

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Best answer by ratty

Did you actually configure the WiFi credentials into the One whilst it was wired to the router?

Settings/System/Network/Wireless Setup

Stanley_4

Grand Maestro

Did you enable B/G mode on the router’s WiFi?

There is a checklist in the FAQ on getting a new router working if that isn’t it.

K

KayaemAuthor

Contributor I

Thanks for your reply. The wireless mode on the router is set at Auto with the box b/g Protection clicked and greyed out. So yes.

rattyAnswer

Did you actually configure the WiFi credentials into the One whilst it was wired to the router?

Settings/System/Network/Wireless Setup

K

KayaemAuthor

Contributor I

Yes. Everything was working perfectly until I unplugged and moved the Sonos One back to its permanent spot.

Stanley_4

Grand Maestro

Plug it back into the router, power cycle it and wait 15 minutes for the logs to fill. Submit a diagnostic and post the number here for support to look at or contact them with the number by other means.

That will let them look at internal data we users can’t see and verify the radio is working properly.

controlav

Lead Maestro

This ASUS router was not compatible with Sonos with the latest firmware. You need to use an older firmware version on the router. Then yell at ASUS to fix it.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.