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whitbeyworld
Contributor I
Apr 17, 2021 5:53 PM UTC
Answered

Cannot Cancel Sonos Radio HD

I keep trying to cancel Sonos Radio HD on my account. There is no “My Subscriptions” page to click on, and the link from the Sonos support page only links back to the normal account page. I’ve called Sonos support twice, and nothing has changed. I’ve tried on my phone and on my computer to the same results. Has anybody else had this issue?

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ratty
rattyAnswer
Apr 17, 2021 5:58 PM UTC

Did you not get to https://www.sonos.com/myaccount/user/subscriptions ?

There should be a link on the account page.

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6 replies

ratty
rattyAnswer
Apr 17, 2021 5:58 PM UTC

Did you not get to https://www.sonos.com/myaccount/user/subscriptions ?

There should be a link on the account page.

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whitbeyworldAuthor
Contributor I
Apr 17, 2021 5:59 PM UTC

It redirects to the normal account home page. I’ve tried that specific url on different browser even. Always redirects back to the account page.

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whitbeyworldAuthor
Contributor I
Apr 17, 2021 6:00 PM UTC

always this page

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ratty
ratty
Apr 17, 2021 6:05 PM UTC

Strange. Is your system actually on S2? Are the components all showing in Account/System?

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whitbeyworldAuthor
Contributor I
Apr 17, 2021 6:08 PM UTC

no, nothing is on that page either. I have a One SL and a Beam, both work perfectly.

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ratty
ratty
Apr 17, 2021 6:11 PM UTC

Do you have the correct email for the account page? Is your system actually registered to the same email? (Look at Settings/Account in a controller app, where as it happens you should also find the Sonos Radio subscription.)

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