Contributor I

can’t connect two of my speakers together

Forum|Forum|5 years ago
December 29, 2020
21 replies
325 views

Hi I have have 3 units for years, but for the last year I have have issues joining two of my speakers together. I can connect both of the speakers to the other device, but not at the same time.

I have reset all the units many times but always the same problem.

your help would be greatly appreciated.

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G

GlennMillsAuthor

Contributor I

Ken

please see the link below showing what happens when I try to play everywhere.

Video of me trying

thanks

Glenn

G

GlennMillsAuthor

Contributor I

Ken

please see a video of what you ask me to do.

https://share.icloud.com/photos/01cyKUn0YiEZIS8MyB6AvDAGA

thanks

Glenn

Ken_Griffiths

Okay I have seen the video - here are my suggestions.

There are several things to try, let’s begin with these steps in order:

Open the Sonos App and goto ‘settings/app preferences’ and choose to reset the App. On reopening the App, bypass the opening introductory screens and ‘connect to the ‘existing’ Sonos system. Do not create a new system. Then see if it works.
If not, just try with your mobile controller device connected to the routers 2.4ghz band rather than the 5ghz band… ensure any guest WiFi networks on the router are switched off and perhaps also reboot your router.
Reboot the Bedroom speaker.
If still no luck, go onto try a different channel/channel-width on the router (choose channel 11, 6 or 1) for the 2.4ghz band and set a channel width of 20Mhz
The last resort is to perhaps factory reset the Bedroom speaker and add it back to your system via ‘Add Product’, but that is if the other options have not resolved the matter.

G

GlennMillsAuthor

Contributor I

Ken

just tried all these, but no difference. If it was the router setting would it not be a random one that would not connect, and not the same pair all the time?

thanks

Glenn

Ken_Griffiths

Ken

just tried all these, but no difference. If it was the router setting would it not be a random one that would not connect, and not the same pair all the time?

thanks

Glenn

The router settings suggested was to help reduce interference - it might be relevant based on the devices current location. All the suggestions had a different purpose. I take it the factory reset didn’t work either?

G

GlennMillsAuthor

Contributor I

Ken

no, I have tried this several times before, I have even reset all at the same time.

thanks

Glenn

Ken_Griffiths

I’ve had one further possible thought on your issue - in the Sonos App there are ‘Groups’ held under "Settings/System” - if you do have an ‘Everywhere Group’ showing in that area, can you also remove it.

Ken_Griffiths

If still no joy, having tried the things I suggested, then I would submit a diagnostic report (post it’s reference back here) and perhaps make contact with Sonos Customer Care via this LINK and refer them to this thread and your video.