Contributor I

can’t connect two of my speakers together

Forum|Forum|5 years ago
December 29, 2020
21 replies
325 views

Hi I have have 3 units for years, but for the last year I have have issues joining two of my speakers together. I can connect both of the speakers to the other device, but not at the same time.

I have reset all the units many times but always the same problem.

your help would be greatly appreciated.

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Ken_Griffiths

Can you kindly provide a screenshot from your ‘about my system’ device list showing the three devices. You will find that in "Settings/System” in the Sonos App and do you have just one central Router/WiFi device, or are there other WiFi access points available on your LAN?

G

GlennMillsAuthor

Contributor I

Ken

thanks for replying, I am just using one router, I have even had all three units sitting on a table next to each other. It is alway the bedroom and kitchen units that can not link. Every now and again it will work but I would say that is 1 in 50 attempts.

See attached the screen shots you requested.

thanks

Glenn

Ken_Griffiths

The screenshot didn’t make it? - you may need to wait a few seconds for it to upload to the server, before then submitting the post/attachment.

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GlennMillsAuthor

Contributor I

G

GlennMillsAuthor

Contributor I

Ken_Griffiths

Well everything looks fine there...

So, just to clarify, in the Sonos S2 App, do you goto the middle icon on the main toolbar and click on one of your ‘sonos rooms’ (icon in top right corner of the room), in order to group them together via the next display screen, which looks like (similar to) the screenshot attached here to my post?

Ken_Griffiths

See if this animation assists you at all to resolve things…

ratty

Is there any difference between adding Kitchen to Bedroom, as opposed to adding Bedroom to Kitchen?

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GlennMillsAuthor

Contributor I

Please see attached three screen shots of what I can do, but I can’t link the kitchen and bedroom together. As I said before every now and then it will work.

thanks

glenn

Ken_Griffiths

What happens when you try?

Starting with the ‘Kitchen Room’ (small icon), choose to link Bedroom to it... and then go onto try the other way around starting with ‘Bedroom’ (small icon) - see if they will group one way, but not the other.

Can you make a note of any error messages.

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