Contributor I

Answered

audio cutting out for 3-5 seconds then comes back on

Forum|Forum|4 years ago
July 5, 2022
14 replies
2265 views

I have two connect amps, one play three, a play one, and a play bar. My issue is everything plays fine but it’s random bit every now and then the audio cuts out for 3-5 seconds. My two connect amps are hardwired while everything else is wireless. I also have a bridge, I could install if you think that wld help the issue and I have sent in a diagnostic which my case id is 141763792. Any help would be greatly appreciated. I’m bit 100% certain but when I just had my connect amps I didn’t notice it happening until after adding all the other speakers. Thanks again.

Audio Interruptions

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Best answer by Corry P

Hi @Audiogiy

Welcome to the Sonos Community!

Your “Pool” Connect:AMP is reporting a faulty ethernet cable. I’m not sure if this is the cable going to the router, or the cable going to the other Connect:AMP, but as “Patio” is supplying SonosNet, either cable being faulty would be a major issue. If you have the spares, it might be easiest just to replace both cables.

There is no grouping shown in the diagnostic, but @buzz made an important point - the choice of which room is in charge can be important. If they are included in any group, put a wired Connect:AMP in charge of the group by selecting it first and adding the others to it. Only put a wireless room in charge if no wired rooms are involved in the group.

Also, your Playbar is reporting some interference - if you can, please keep it isolated by 1m from other WiFi devices.

I hope this helps.

Show previous replies

Ken_Griffiths

I did change the Sonosnet and noticed that the wireless speakers were no longer connected and I had to re set them up

Don’t know why that would happen I change mine from time to time, to avoid the neighbours changing router?

See this link too: https://support.sonos.com/s/article/1219

A

AudiogiyAuthor

Contributor I

Do you think adding a AP closer to the wireless speakers may help?

buzz

Grand Maestro

No, since one or more of your units is wired, SONOS is using SonosNet and ignoring WiFi. Make sure that your router is using 20MHz channels in the 2.4GHz band. You likely have interference in the 2.4GHz band. This will show in the diagnostics. When you Group Rooms, the first Room is the Group ‘Coordinator’. All of the Group network traffic it handled by the Coordinator. If the Coordinator is buried in interference, the Group will suffer. Building the Group in a different order can be helpful.

Corry PAnswer

Sonos Staff

Hi @Audiogiy

Welcome to the Sonos Community!

Your “Pool” Connect:AMP is reporting a faulty ethernet cable. I’m not sure if this is the cable going to the router, or the cable going to the other Connect:AMP, but as “Patio” is supplying SonosNet, either cable being faulty would be a major issue. If you have the spares, it might be easiest just to replace both cables.

There is no grouping shown in the diagnostic, but @buzz made an important point - the choice of which room is in charge can be important. If they are included in any group, put a wired Connect:AMP in charge of the group by selecting it first and adding the others to it. Only put a wireless room in charge if no wired rooms are involved in the group.

Also, your Playbar is reporting some interference - if you can, please keep it isolated by 1m from other WiFi devices.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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