Contributor I

ASUS Router firmware update 2020/11/26

Forum|Forum|5 years ago
December 3, 2020
71 replies
9421 views

Hi, I just want to inform others that the latest firmware for ASUS RT-AX58U, released on the 26th of
November, will make the Sonos speakers stop working (Confirmed on Play:1 and Play3).

I have tried to factory reset the speakers and reconfigure them but without success.
I don’t exactly know what is causing this, but a roll back to previous firmware resolved the issue.

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A

Alfredlino

Lyricist I

Hi, I just want to inform others that the latest firmware for ASUS RT-AX58U, released on the 26th of
November, will make the Sonos speakers stop working (Confirmed on Play:1 and Play3).

I have tried to factory reset the speakers and reconfigure them but without success.
I don’t exactly know what is causing this, but a roll back to previous firmware resolved the issue.

This 100% Solved my issue!!!!

B

bthart

Lyricist I

Confirm the same issue with an ASUS RT AX86U, Play3 and Play1. Oddly, the Move unit was not affected. Same symptoms after updating the firmware in early January, each Play unit would drop in and out. Rebooting either the router or the Play would bring it back for a little bit, then it would drop out again.

Rolling back the firmware (using Method 2 from this page: https://www.asus.com/support/FAQ/1008000/) from Version:3.0.0.4.386.41535 back to Version 3.0.0.4.384_9318 solved the issue.

I submitted a help request via e.mail to ASUS, and pointed them to this page. I’d encourage anyone else with this issue to do the same, to raise awareness.

Annazel S

Retired Sonos Staff

Hi @bthart.

Thanks for sharing with us this workaround that you did.

Hopefully, this will also help those who are experiencing the same situation.

If you may have questions or run into any issues, please let us know.

You are always welcome here in the community.

Cheers!

Help others find useful content by clicking the like button and selecting the best answer to your question

E

eab6287

Contributor II

Same issue here with 3.0.0.4.386_41535; in my case my iOS and Mac controller apps can no longer access the system at all after updating the firmware on the RT-AX86U.

I did notice, interestingly and perhaps related, that the Sonos speakers are all now marked as having static IP addresses in the Asus configuration page (Network Map → View Client List); I did not set this up myself and there is no indication in the DHCP settings page that the Sonos speaker MAC addresses have reserved IPs….I only noticed this post-firmware update, so not sure if it was this way all along, but for whatever reason it appears that Asus is recognizing Sonos speaker devices, and Sonos devices only, and singling them out for static IPs. This actually seems kind of nice (since others post that having static IPs helps with Sonos stability), except for the...you know...unable to use the speakers part...

D

darrylyoung

Lyricist II

I’m also having this frustrating issue with the RT-AX86U and 3.0.0.4.386_41535 firmware. While it seems to be an issue with the router firmware, the Sonos app should do a way better job in handling errors when pairing. Right now, I’m stuck in a cycle of the app telling me there are devices, offering to set them up, only to then tell me there are no devices on the network, despite the fact that it shows all my devices right there at the top of that screen. At least surface some kind of error code that can be passed to support, even if it means nothing to consumers.

Fingers crossed there’s a firmware update for the router soon.

Edit: I’ve also sent ASUS support an email and contacted them on Twitter.

J

Jeremiah 1234566

Lyricist I

Hi, I just want to inform others that the latest firmware for ASUS RT-AX58U, released on the 26th of
November, will make the Sonos speakers stop working (Confirmed on Play:1 and Play3).

I have tried to factory reset the speakers and reconfigure them but without success.
I don’t exactly know what is causing this, but a roll back to previous firmware resolved the issue.

The latest ASUS ZenWiFi Router firmware update (Version 3.0.0.4.386.26044) also causes the Beam to flake out. Rolling the update back fixes the problem.

K

kop1818

Lyricist I

Hello!

Have someone test the new firmware for AX58u?

2021/01/26: 3.0.0.4.386.41700

D

dclong

Lyricist I

Confirm the same issue with an ASUS RT AX86U, Play3 and Play1. Oddly, the Move unit was not affected. Same symptoms after updating the firmware in early January, each Play unit would drop in and out. Rebooting either the router or the Play would bring it back for a little bit, then it would drop out again.

Rolling back the firmware (using Method 2 from this page: https://www.asus.com/support/FAQ/1008000/) from Version:3.0.0.4.386.41535 back to Version 3.0.0.4.384_9318 solved the issue.

I submitted a help request via e.mail to ASUS, and pointed them to this page. I’d encourage anyone else with this issue to do the same, to raise awareness.

Thanks for this, I had the same problems with play 1, play 3 and playbar, roll back worked perfectly

J

j_a_kjellberg

Contributor I

Hello!

Have someone test the new firmware for AX58u?

2021/01/26: 3.0.0.4.386.41700

Upgraded my ax58u to 3.0.0.4.386_41700. After that big problem with my SONOS symfonisk. Tried factory reset of speaker, disable smartdual band on router, reinstalling sonos app on mobile etc. I can get the speaker connected to 2.4 wifi and somtimes start one stream on spotify. But soon after its no longer possible to connect.

K

kop1818

Lyricist I

Hi!

Ok, tnx, then I bettet not update firmware now

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