ASUS Router firmware update 2020/11/26

Hi @flat3ric.

Thanks for reaching out and welcome to the community!

We appreciate your time and effort in sharing with us this information.

It can certainly benefit those members that might encounter the same scenario.

I’ll go ahead and pass this along with the team, and it might be best to let the manufacturer know about this as well.

If you have any questions or concerns, feel free to reach out.

I had the same problems. Going back on the firmware seems to have fixed it.…

Thanks!

I am also having issues with ASUS RT-AC68U router not recognizing Sonos Connect Amps correctly all the time (not displaying on the network map when I log into the router). They are wired directly to the router. Similarly my wife and i do not see all of the systems on our phones or will see different systems each time.  I have disabled Airtime Fairness which is the Sonos advised fix for this router. I have read that putting the ConnectAmps on a switch before the router may help and will try.

However in case that does not work...is there a known prior firmware that may work (currently have 3.0.0.4.386_40558. Thanks for any help.

Thank you @flat3ric for sharing this information!

I’ve had problems over the last 2 weeks since updating my ASUS RT-AX58U to Firmware version 3.0.0.4.384.10177. No matter what changes I made to the 2.4ghz or 5ghz setings, it wouldn’t allow my Sonos system to remain connected. Somehow it only affected my Beam+Sub+Surround setup and not my standalone Sonos One.

Once I reverted to the previous firmware 3.0.0.4.384.9918, all the problems went away!

For other ASUS users, you can manually download the firmware versions for RT-AX58U here: https://www.asus.com/Networking-IoT-Servers/Whole-Home-Mesh-WiFi-System/AiMesh-WiFi-Routers-and-Systems/RT-AX58U/HelpDesk_BIOS/

Will this work on a macbook?

For the last week or so, my Sonos Arc has been disconnecting from the Sonos app and Google Assistant on it says it can’t reach the internet. On the router it does show as connected tho.

I turn off the Arc (unplug it), then I turn it back on and it works for half a day or a day, then I get the same issue. 

My Ikea Symfonisk seems to be connected, though I remember one day it disappeared from the app as well.

Never thought it would be from ASUS RT-AX58U, I can see it was actually updated 4 days ago to 3.0.0.4.384_10177-g33723e4

Yes, it’s done through the web so it works on any OS. I did mine on my MacBook as well.

Thanks, looks like it worked.

How long before we can expect an update that don't f*** up Sonos-speakers..?

Moderator Note: Modified in accordance with the community guidelines.

biggest problem is completely of the lack of static
IP address / mac-address assignment via sonos own application this must be set via router using ASUS RT-AC51C myself and had a lot of problems with these sonos one gen2

everything from a unsuccessful firmware update to the fact that it is no longer possible to disconnect stereo pairs from each other and as an IT nerd, these are various problems that require action from sonos, which has been going on for a very long time.

regarding the problem with the Asus router firmware update report this problem directly to ASUS make your reporting as detailed as possible for a good solution to this problem

for this problem, sonos will not fix

Asus will probably come out with a new firmware update for your router that will solve the problem

@dmcd  I am using ac68u as well running 3.0.0.4.385_20633

No issue so far with beam, sub 2nd gen, 2 x play:1 and 2 x symfonisk bookshelf, I guess I would to stop updating the firmware until Asus fixed it thanks all for sharing