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mbritton3589
Contributor I
September 3, 2020
Answered

Apple TV wont connect with Airplay

  • September 3, 2020
  • 24 replies
  • 13014 views

I am using 2 Sonos one SL with my Apple TV HD as the audio output. My system had been working great for weeks and all of a sudden the speakers are unable to connect via the Apple TV. The speakers are working fine through my MacBook and iPhone but not Apple TV. I have reset the speakers, router and Apple TV and nothing changes. Please help! This is very frustrating and I haven’t been able to find a solution…..

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    Best answer by plusz

    There is another, much easier option.
    Someone just told me on Apple forum.
    It was planned by Apple that way:

    1. hold down TV Button
    2. move down, to the last row
    3. in the middle there is an icon for 'airplay sharing' - similar to other devices with iOS. We can select one or multiple devices there.

     

    Main advantage is that we don't have to select this again and again after turning off/on apple tv. It looks that now it remembers most recent selection.

    24 replies

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    Annazel S
    Annazel S
    Retired Sonos Staff
    December 26, 2020

    Hi everyone. We appreciate your patience in working through this and please accept my sincerest apologies for the delayed response time.

    If you are still experiencing the issue, it would be best to reach out to Sonos Support so we can take a closer look into this in real-time. You can give us a call and work with a technician live, they'll start by checking your system health and go from there. They have resources available for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the controller to see what's going on.

     

    If you have any questions,  feel free to reach out.

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    Bermannyc
    Contributor II
    December 30, 2020

    Hi same issue here. Speakers don’t appear on the Apple TV default speaker list and when I use the TV button and select the speakers there the sound still doesn’t work. This is so stupid! This is a brand new speaker bought to use with my projector w/o speakers. Having to go two menues deep to set the sound is dumb! I’ll have to return this. If I can’t figure this out how can my 8 year old?

      RDMM4
      Lyricist I
      February 21, 2021

      Same problem as above. None of the solutions offered in this thread cause the Sonos speakers to appear on the list of available devices. 
       

      I also contacted the Sonos Customer Support team directly, and submitted a diagnostics report, but no solution was offered. 

      Bermannyc
      Contributor II
      February 21, 2021

      In the end you have to use the control center on the right side of the screen that comes out when you hold the TV button down on the Apple TV remote. You can select the Sonos there. It’s separate from selecting the speaker in the menus. It’s just a hassle if you always use the same speaker as I do. It also doesn’t automatically connect to the speaker even if that’s the last speaker you used or maybe you were using the speaker to play music on and now you want to switch to the apple tv.  You’d have to select it again. It’s puzzling why they don’t allow you to make a wireless speaker the default speaker. 

       

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