Contributor I

ANYONE GOING TO FIX THE HACK VULNERABILITY ?

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I have 3 sonos one's that are vulnerable to an music hack app and customer care offers zero support or relief. These speakers are trash and at this point want a refund! It doesn't happen with sonos roam. Only the trash speakers. Even bought an sonos boost. Useless. I am livid!!

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ratty

This is primarily a user community, though Sonos staff oversee it.

I’m not sure any of us have a clue what you mean, unless it’s perhaps related to Spotify Connect?

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nik9669a

Senior Virtuoso

I have 3 sonos one's that are vulnerable to an music hack app and customer care offers zero support or relief. These speakers are trash and at this point want a refund! It doesn't happen with sonos roam. Only the trash speakers. Even bought an sonos boost. Useless. I am livid!!

What “music hack”? Why is the Roam different?

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melvimbe

I have 3 sonos one's that are vulnerable to an music hack app and customer care offers zero support or relief. These speakers are trash and at this point want a refund! It doesn't happen with sonos roam. Only the trash speakers. Even bought an sonos boost. Useless. I am livid!!

Your speakers want a refund? How much are they paying you?

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Danny

Ken_Griffiths

Yes, I am curious to know why the Roam is not affected by whatever this ‘hack’ is?

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Stanley_4

Grand Maestro

I tried searching for anything new on Sonos hacks and came up empty.

What is the hack?

Where is it disclosed / discussed?

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buzz

Grand Maestro

If this is a Spotify issue, here is the way to deal with it.

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J

John B

Troll.

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ratty

Troll.

Who joined on Aug 29, 2019?

That would be what I’d call “forward planning”.

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James L.

Retired Community Staff

I’ve reached out to the OP to find out more about this, though I suspect it’s as others have suggested; an unbroken Spotify Connect session.

Edit: the OP has a case open with our engineers to explore what’s happening to their system. It does not appear to be a vulnerability within the Sonos system.

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