Android S1 app crashing on a variety of search tabs.

Hi @dementedbuddha.

Welcome to the Sonos community and thanks for bringing this to our attention.

I would like to start off by sharing with you the Sonos app requirements to better understand what version or operating system does Sonos need to work. If all information on the guide is met, I would like to ask if we can check the storage capacity of your device as it also affects app performance. I would also suggest try controlling Sonos using a different mobile controller and check if the issue persists or have different behavior when using a different mobile controller. I would also consider uninstalling and re-installing the Sonos app. We may want to use the downloads link from our support website so we can be sure that we are downloading the correct and most updated Sonos app. You may also want to submit a diagnostic so we can further check what is going on.

I hope this helps.

Please let us know how it goes. We are always here to help out.

Thanks,

I have a similar problem on a Pixel 4a that just picked up Android 11. I have a mix of mostly S1 compatible stuff with one or two S2-vapable devices.  The S1 app crashes as soon as I try to search for podcasts amongst other things. I wiped my storage and cache and force stopped the app and when I reconnected the problem recurred. 

Hi, yes same issue here. I use both s1 and s2 for Seperate systems.

i have s1 installed on android and iOS devices the crash only occurs on the android device. I have tried uninstalling and reinstalling but issue persists. Crash occurs when searching podcasts, genres, station. Regards Spike in the uk

Hello,

Same issue here also, this morning. I use S1 for everything. Have tried reinstalling. Search tabs like artists are fine but searching via podcasts, stations is crashing my app. Same for other Android users in house like me. App seems OK on IOS devices in house.

Please help. Looks like a platform bug?

Thanks,

Ben, in UK

Hi Paul A,

To answer your questions.

1. Galaxy S9+ (Model SM-G965W), carrier is Koodo in Canada (part of Telus)
2. Android version 10, One UI version 2.1 (most recent patches installed)
3. There is 10GB of free space on my phone.
4. I don’t have another android phone to try the app on, but from the replies it seems like other people are having the issue.
5. As mentioned in my original post, I cleared the cache (which for some reason I spelled “cash”… doh) as well as uninstalling and reinstalling the app.

I’m getting an occasional warning on my phone saying the Sonos S1 is using a lot of battery in the background.

I just submitted a diagnostic report.

Thanks,

Stuart

I’m also experiencing the same issue on Pixel 4/Android 11. The Sonos S1 app immediately crashes if I search by “station”, “genre”, or “podcast”.

Same issue here using Spotify. Spotify search works and can play with it but that is backwards.

Same problem here, just installed android 11, sonos app now crashes when searching for stations

HI @all.

Welcome to the Sonos community and thanks for reaching out to us. We apologize for the inconvenience of having the Sonos App crash from time to time after the android 11 upgrade.

I would like to share with you some steps on how to report this to our engineering team first hand for them to be made aware of the situation and investigate what is causing these crashes and what needs to be done to fix it.

• Go to your mobile phone’s settings, scroll down, look and tap for the Developer Options.

• If the Developer Options is not available, I would suggest going to About device or info.

• Look for the Build number and tap it multiple times to enable Developer mode (or Developer options)

• Then, return to the main menu of your mobile phone’s settings.

• Tap the Developer Options.

•  Tap to put a check on the box to enable USB debugging.

• Tap Make bug report (Allow up to 60 seconds for the report to complete).

• Once it finishes, tap the popup or notification that asks you how you'd like to send the report.

• Upload the report to https://www.sonos.com/support/upload and ask the customer to submit the link so we can receive it.

• Or you can contact our technical support team to ask for some assistance or for more in-depth troubleshooting steps.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,

Hi again,

I followed your instructions to report the issue first hand to your engineering team but the Sonos upload URL isn't working.

Your Technical Support link just throws you back to the main support page and general Mon-Fri customer support number.

Is there another way to share the bug report to your engineers?

Cheers,

Ben