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Laura.gomez1209
Contributor I
Feb 9, 2021 6:13 AM UTC
Answered

Access denied when choosing music

Hi,

is anyone else getting an access denied when trying to listen to any music application. At first it was only doing it to Sonos radio and now Apple Music and Pandora are giving me the same error. I verify verify the app is updated and so is my system. 
 

Someone else suggested to reauthorize the music apps and it worked. 

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    Smilja
    SmiljaAnswer
    Feb 10, 2021 7:32 PM UTC

    @Laura.gomez1209, Go to your Sonos account, complete your profile, then wait about half an hour.

    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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    7 replies

    GuitarSuperstar
    Lead Maestro
    Feb 9, 2021 6:17 AM UTC

    Try this:

    In the Sonos app, go to Settings > App Preferences and tap Reset App. Then close and reopen the app and test again.

     

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    "Receive with simplicity everything that happens to you." - Rashi
    Laura.gomez1209Author
    Contributor I
    Feb 10, 2021 5:51 PM UTC

    It only worked that one time every time I turn the speakers on again I have to reauthorize all of my music. 
     

    I’ll try resetting the app next. 

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    Smilja
    SmiljaAnswer
    Feb 10, 2021 7:32 PM UTC

    @Laura.gomez1209, Go to your Sonos account, complete your profile, then wait about half an hour.

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    »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
    Laura.gomez1209Author
    Contributor I
    Feb 10, 2021 7:54 PM UTC

    Hi,

    ive updated my profile back in January. Is there something missing?

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    DavidPatin
    Lyricist I
    Apr 18, 2021 11:26 AM UTC

    Hi,

     

    I have the same message “access denied” for Sonos Radio. What happended ?

     

    Regards

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    106rallye
    106rallye
    Apr 18, 2021 2:21 PM UTC

    Unfinished country settings in your profile?

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    DoodleLou
    Lyricist I
    Apr 23, 2021 12:36 PM UTC

    Try going to “Manage”, then “Service Settings,” then click on the thing you are getting the access denied message about. When it’s highlighted, go down below to the little cog icon and pull down menu to “reauthorize". The first time it didn’t work, but I’m pigheaded so I did it again and it worked. :) 

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