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NanorT
Contributor I
May 30, 2023 6:57 PM UTC
Answered

2x Gen 3 Subs In Sonos.com System

Hi Guys, 

I have a quick and maybe stupid question. I just added a 2nd sub and it’s not listed/named the same as the 1st one. Is this normal ? 
 

 

Moderator edit: removed serial numbers from picture

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NanorTAnswer
Contributor I
May 31, 2023 1:56 AM UTC

Just an update. I just got off the phone with Sonos they ran a diagnostic and both subs are connected to the living room as it shows in my Sonos App. They said that the subs won’t show a room/area there in, on the website they will just say SUB. 

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7 replies

GuitarSuperstar
Lead Maestro
May 30, 2023 7:15 PM UTC

The smaller text is the name of the actual Sonos product. The larger text is the name of the room the product is assigned to in the Sonos app.

What is the name of the room the second Sub is assigned to?

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NanorTAuthor
Contributor I
May 30, 2023 7:33 PM UTC

They’re both in the living room. And in the Sonos app it’s shows Living Room Subx2

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GuitarSuperstar
Lead Maestro
May 30, 2023 7:40 PM UTC

They’re both in the living room. And in the Sonos app it’s shows Living Room Subx2

Since you just added the second Sub, it probably just hasn’t updated yet in your system profile. Check again in a day or two. Regardless, I wouldn’t worry too much about it especially if everything is working as it should.

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AjTrek1
AjTrek1
May 30, 2023 7:52 PM UTC

Hi 

You’re viewing those products under your on-line profile in System at Sonos.com. It appears you didn’t add the Sub (F762) to your system first under “add a product” as a Sub and then add it to your Living Room. You may have to remove the Sub (F762) factory reset it, add it as a sub first (under add a product) and then assign to Living Room as a second sub

Note: If everything is working...why bother?? The sub is obviously registered to your account..so no worries 😉

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NanorTAuthorAnswer
Contributor I
May 31, 2023 1:56 AM UTC

Just an update. I just got off the phone with Sonos they ran a diagnostic and both subs are connected to the living room as it shows in my Sonos App. They said that the subs won’t show a room/area there in, on the website they will just say SUB. 

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GuitarSuperstar
Lead Maestro
May 31, 2023 2:00 AM UTC

Just an update. I just got off the phone with Sonos they ran a diagnostic and both subs are connected to the living room as it shows in my Sonos App. They said that the subs won’t show a room/area there in, on the website they will just say SUB. 

It must only be with a dual Sub setup because my Sub shows the room name it is associated with on the Sonos website.

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NanorTAuthor
Contributor I
May 31, 2023 3:53 AM UTC

Yeah, it's really odd. Maybe it's because I'm using a boost. Regardless thank you everyone for the help.

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