Zp 24/96

I wish, at the very least, Sonos would scan a file to determine if it is playable. If not, it would not import it to the library.

I have a single music library so that multiple devices can access it. Some can play hires some cannot. I wish Sonos would simply see the specs and not import.

At least until a solution is at hand.

I know I can move the files into a different directory ... yadda ... yadda... but software should be able to do this without much issue.

The best thing people can do if they really want it is post on their forum, write to them, write on here, put it in magazines, let their voices be heard. The more people, the more they'll listen. Lets see if there is enough of us to push it through.

A few comments on this:

Firstly, these forums are primarily user forums. Sonos do read them and many ideas suggested here do get implemented, but posting here is not necessarily the best way to get their attention.

For a start Sonos have a good idea who are customers and who are not. In my view they aren't that likely to take notice if a burst of new users register on these forums simply to make a couple of posts argung for hires, especially if they don't appear to be existing Sonos customers, but are simply people who are promoting the general "hires agenda".

These forums (and Internet forums in general) are also not really representative of a userbase. It's also easy for people to "game the system": we have had polls in the past where people have recruited others to support a cause. It's easy to spot these as they register, vote (or comment) and then are never seen again.

I suspect (and hope) that the majority of Sonos's market research is not done based on Internet forums, as this is a poor market research technique. Surveys of target markets and their buying habits, questionnaires for existing users, and market intelligence reports are what is most likely to be used.

That is the mistake a lot of people are making: there are some that seem to think that if they shout loudly enough, are obnoxious enough, come up with enough "reasons" however bugs or tenuous, or recruit enough friends to post on a few forums they will get Sonos's attention, and convnce/shame/cajole them into developing hires support.

I think that, in reailty, if you want to demonstrate a sigificant desire for hires to Sonos, I think none of these tactics will work. Basically, Sonos ain't that dumb!

You will need to infiltrate the general population with this view. In other words, you will genuinely have to make it something a significant proportion of the population (or at least Sonos's target market) want, and will tell Sonos they want.

Cheers,

Keith

Strange talk from Majik. I do think that if Sonos is clever enough they understand that every customer feedback is important where ever it comes from. To make it clear I am real a customer.

Strange talk from Majik. I do think that if Sonos is clever enough they understand that every customer feedback is important where ever it comes from. To make it clear I am real a customer.

Strange talk from kullervo.

If you have hundreds of thousands, if not millions of potential customers you cannot satisfy the individual whims of every single one of them.

You can listen to them, but that doesn't mean you have to fulfil every possible wish. Expecting that would be crazy. That's how you would go out of business. You target the needs or desires of the majority of your target market. That's Marketing 101.

What was suggested (and which has been attempted before) is tactical ways to make the user base for this feature seem higher than it really is. Sonos knows that some people want hires, but they know better than anyone here what proportion of their target market that is. Trying to cheat by gaming the numbers simply will not work. I was trying to point out how pointless this is.

And, to make it clear I am real a customer, one with a clue!

Cheers,

Keith

And I will add that although Sonos certainly should listen to every real customer, I suspect the aforementioned "call to arms" on an audiophile website was not a call to real customers at all, it was a call to fans of hires audio. As Keith said, this hamfisted technique to skew numbers has been attempted before, and I doubt Sonos was fooled. The market is what the markets is: A tiny niche of a niche in the world of digital music. If satisfying this niche of a niche is worth it to Sonos, they will do it, if possible. If it is not worth it, or it can't be done, they won't. And all the strum and drang, idle threats to E-Bay systems, or gaming of polls here or anywhere else isn't going to change that.

Well said, jgatie!

As this is an official SONUS forum i would like to here an official opinion or company vision of the hires in the future.

The spekulation does not interest me.

kullervo,

SONOS does not publish their roadmap.

Note that hese are user forums. SONOS provides the server and a few simple rules (be nice to each other, don't spam, and don't share illegal stuff). Other than occasionally providing announcements, technical input, and disciplining surly users, SONOS does not dialog here.

Strange talk from kullervo.

If you have hundreds of thousands, if not millions of potential customers you cannot satisfy the individual whims of every single one of them.

You can listen to them, but that doesn't mean you have to fulfil every possible wish. Expecting that would be crazy. That's how you would go out of business. You target the needs or desires of the majority of your target market. That's Marketing 101.

What was suggested (and which has been attempted before) is tactical ways to make the user base for this feature seem higher than it really is. Sonos knows that some people want hires, but they know better than anyone here what proportion of their target market that is. Trying to cheat by gaming the numbers simply will not work. I was trying to point out how pointless this is.

And, to make it clear I am real a customer, one with a clue!

Cheers,

Keith

Cheating? Gaming the numbers? I'm simply putting that if you want something, ask for it. And I suggested this forum is one of many places you can do this.

You seem to be suggesting that there is no way to ask for hi-res, if you post then you're doing it cos you were told to. If lots of people do then Sonos won't listen cos they'll all been bitten and infected. Dammed if we do, dammed if we don't. You offer no valid way to ask and to be honest I think you're getting a bit precious of this thread. I think I've been as fair as I can be in my analysis, and you now accuse a lot of posts on this thread as trying to propagate some kind of hi-res riot. Can you honestly say that if I made a similar post on a topic that hadn't been going this long you would have replied the same way?

Note that hese are user forums. SONOS provides the server

And link to forums from their official website, under the "Support" heading, no less and they make official announcements here.

You can dress it up any way you like but these ARE the official Sonos forums.