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Contributor II
Sep 10, 2016 7:43 PM UTC
Answered

Warranty

What is the warranty on Sonos equipment? One of my play ones has died
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Ryan S
Ryan SAnswer
Retired Sonos Staff
Sep 12, 2016 6:30 PM UTC
Hi, Sonos players come with a one year warranty when purchased through an authorized retailer. If you need a hand it's easiest to give us a call on our support line to identify if there's a hardware issue and find out all the options available for replacement.
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5 replies

Contributor II
Sep 10, 2016 7:44 PM UTC
I bought everything from bestbuy last year
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Contributor II
Sep 10, 2016 7:57 PM UTC
Bought October 18th 2015
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Ryan S
Ryan SAnswer
Retired Sonos Staff
Sep 12, 2016 6:30 PM UTC
Hi, Sonos players come with a one year warranty when purchased through an authorized retailer. If you need a hand it's easiest to give us a call on our support line to identify if there's a hardware issue and find out all the options available for replacement.
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Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Lyricist I
Sep 4, 2018 5:22 PM UTC
I assume the warranty is void if you buy it from someone via a yard sale type of app?
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Airgetlam
Sep 4, 2018 5:29 PM UTC
I'd assume so, it would be with almost every company I've ever heard of. But it only costs you time to actually call in and talk to Sonos to see if there's something that can be done.
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Bruce