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Contributor III
May 24, 2019
Answered

Virgin Media...AGAIN!!

  • May 24, 2019
  • 21 replies
  • 1111 views

"SONOS - Have you sorted out the problems that people are obviously having the the Virgin Media Superhub 3? It seems neither you nor VM are actually providing a solution. Just pointing people at a link with a complex work around is not satisfactory."

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    Best answer by heavysoul
    @John B @Airgetlam

    UPDATE guys!

    Having taken my Denon AVR off my network, I am now on track 11 of an album with no stopping or skipping... pointing towards Airplay on the Denon being the problem.

    I don't need the Denon permanently connected anyway.... so problem possibly solved (not wanting to tempt fate)!!

    So thank you guys.... really appreciate your help and pointing me in the right direction!!

    21 replies

    June 1, 2019
    Do you have the Sonos Music Library set up? Why not play from that, using phone just as a controller? Admittedly Mac has to be on. That's why a NAS is best solution
    heavysoul
    Trending Lyricist I
    June 1, 2019
    Do you have the Sonos Music Library set up? Why not play from that, using phone just as a controller? Admittedly Mac has to be on. That's why a NAS is best solution

    Ah, I used to! I recently wiped my Mac and started from fresh (my Mac is 7 years old and had started to slow a little).

    I'm just setting Sonos Music Library back up, so will see how that goes.

    Cheers for your help and suggestions.
    June 1, 2019
    OK. The point of failure is clearly between the phone and the router. Streaming from the internet works fine because the router receives a reliable stream of data. Evidently that isn't true for the music on the phone.

    Let us know how it goes.
    Airgetlam
    June 1, 2019
    There's also the ongoing iOS issue. Pay particular attention to the information in the box at the top.
    Bruce
    June 1, 2019
    There's also the ongoing iOS issue. Pay particular attention to the information in the box at the top.
    Thanks Bruce - this issue has clearly expanded since I last looked.
    Airgetlam
    June 1, 2019
    If only Apple would fix the issue they introduced with iOS 11.... Sonos has been trying to deal with this issue for quite a while, without any perceived movement from Apple. I feel that pain, I've had professional dealings with Apple myself, and found them extremely reticent to make any changes to what they've done, although in other areas for me, not in this area.

    While I turned off my AirPlay 2 devices for a while, I ultimately stopped playing from my iOS devices completely, and just started using AirPlay 2 when necessary, rather than the Sonos controller.

    In fact, I'm listening to a ball game right now, using AirPlay 2 from my iPad to a pair of PLAY:5s. TuneIn Premium to the rescue...

    All my music now comes from my NAS, since I ran out of space on my Mac's HD for it all 🙂
    Bruce
    heavysoul
    Trending Lyricist I
    June 3, 2019
    There's also the ongoing iOS issue. Pay particular attention to the information in the box at the top.

    Interesting... I hadn't seen that.

    I can't see a date for how long the issue has been going on for.

    I have tried quitting all apps other than Sonos - and also turning off Bluetooth - but still can't get past one track without it stopping. I can't turn Airplay off on my Denon AVR - so the only option I have there really is taking my Denon off the network altogether, which I will try later.
    heavysoul
    Trending Lyricist I
    June 3, 2019
    OK. The point of failure is clearly between the phone and the router. Streaming from the internet works fine because the router receives a reliable stream of data. Evidently that isn't true for the music on the phone.

    Let us know how it goes.


    I now have my Sonos Music Library set back up on my Mac - and so far so good 👍🏼

    Just so annoying that I can't simply play direct from my iPhone. I will take my Denon off my network later and try again to take the Airplay issue out of the equation.
    June 3, 2019
    OK. Note from the article referenced by @Airgetlam that the issue with iPhones is broader than just Airplay.

    I understand what you are saying, but there isn't much more that Sonos can do to make this more robust. Sonos was first designed to work with a music library, then adapted to accommodate streaming, and last of all to allow play from phones - because it has to be offered, not because it is a good idea. It's a networked home multiroom system in which the app is a controller, not a music player.

    I hope the music library continues to work well for you.
    heavysoul
    heavysoulAnswer
    Trending Lyricist I
    June 3, 2019
    @John B @Airgetlam

    UPDATE guys!

    Having taken my Denon AVR off my network, I am now on track 11 of an album with no stopping or skipping... pointing towards Airplay on the Denon being the problem.

    I don't need the Denon permanently connected anyway.... so problem possibly solved (not wanting to tempt fate)!!

    So thank you guys.... really appreciate your help and pointing me in the right direction!!