ArsenalJim,

My son in laws Dad is using Sonos Ones with a white coloured VM superhub v3 box (300 mbps broadbands) and he’s not had any issues with the router, as far as I’m aware ... his speakers all seem to be working fine whenever I visit their home and he’s not said anything to me.

He's a Villa supporter though, so perhaps that’s the reason why! ha ha

Are you sure that you do not have 'other issues' with your particular network setup. You have not provided much (any) detail about your setup, nor what things you have tried so far, to resolve whatever the problem is you are having.

A lot more detail is needed here, I think.

It would helpful if you could reference the problems and solution link you're referring to. Others in the community who aren't already familiar will have no idea what you're talking about.

Well I'm another that continues to have a problem with Virgin Media's Hub 3!

The only way that I can play music to my Sonos speakers (2 x Play 3s and a Play 1 - none of which are directly connected to my Hub 3) - without tracks stopping/skipping - is by paying and playing from Apple Music or Spotify Connect.

Last year I spoke with with Sonos an they went through various checked with my setup - including having one of my Sonos connected by ethernet - but they couldn't solve the problem. The only solution they could make - other than paying for Apple Music or Spofity - was to upload all my music to Google Play and play my music from there.

When I originally got my first Sonos speakers, I had the VM Hub 2 - and never ever had an issue. It was only switching to the Hub 3 when I had a speed upgrade that the issues started.

The Hub is in the lounge from where I play most of my music - but then I get a strong wifi signal all over my house with excellent speed!

So the issue does seem to be with the Hub 3. I've tried changing channels etc... but as yet it all just remains a big frustrating mystery!!

I keep looking on the forums in the hope that there is something else I can try... hence why I'm back on here again!

Can I check my understanding? Are you saying that streamed music plays fine but locally stored music does not?

If so, where is it stored?

Can I check my understanding? Are you saying that streamed music plays fine but locally stored music does not?

That's correct. Streamed from Apple Music, Spotify and music I have uploaded to Google Play - all play fine without a hitch.

When playing locally from iPhone, I don't usually get past playing one track without it stopping.

I've just tried separating my 2.4 from 5GHz to ensure that my iPhone is on the same 2.4 channel ... but after having gone through setting Sonos up on the 'new' network, I'm having the same problem. I've also changed channels - 1, 6 and 11 - and still it stops before playing one track in full!!!

AAGGHHHHH!

Can I check my understanding? Are you saying that streamed music plays fine but locally stored music does not?

If so, where is it stored?

Any other settings changes I should consider?

OK. First thing is that playing from a mobile device is inherently the least robust option on Sonos. If you put your your music on a NAS drive your problems are over.

Leaving that aside, do you have any non-Sonos Airplay enabled speakers in your home? I haven't kept up to date with this issue, but this certainly was causing problems in playing from iPhones at one point.

OK. First thing is that playing from a mobile device is inherently the least robust option on Sonos. If you put your your music on a NAS drive your problems are over.

Leaving that aside, do you have any non-Sonos Airplay enabled speakers in your home? I haven't kept up to date with this issue, but this certainly was causing problems in playing from iPhones at one point.

I do have a Denon AVR which is enabled for Airplay. It's switched off, but then I guess it's there in the background for me to select. I do have similar problems when playing that route also... whereas playing via bluetooth to the Denon is absolutely fine!

I will try disabling Airplay on the Denon - if I can work out how to do it!!!

Will let you know if that helps. Otherwise I might have to explore the NAS drive route... although I've no experience at all in that field!

Is your music stored on a computer and synched to phone or just on phone?

Music is on MacBook Air, iPhone and iPad.

When playing from my iPhone, I am playing from music held locally on the iPhone as opposed to playing it from my Mac via 'Music Library'.

I've had a look at my Denon options and can't see a way of disabling Airplay!