Trying to update my sonos but getting error code 9

Yes, they could manage to remove me from beta and fix the error 9. I will try to remove all applications again and in the new setup change the location of my sonos. I plugged the audio cable in my PC / Mobile, and sonos play 5 gen 2, but it doesn't play anything, no audio.

I plugged the audio cable in my PC / Mobile, and sonos play 5 gen 2, but it doesn't play anything, no audio.
Did you select the Line-In on the music menu? It won't play automatically, unless you configure 'Line-In Autoplay' in room settings.

SPOTIFY NOW OK

My spotify account is in one country and Sonos was in my actual country. I changed my sonos account to the same country as spotify and then the spotify was ok. Now it's working.

So be sure your spotify and sonos are in the same country settings.

"you volunteered to participate in beta"...so it's my fault now?? I was just trying to connect (or be able to use) Spotify! And looking for some help in your website I found something related to participate in beta. As it never worked here, I did a factory reset, and erased all applications, to start from zero again. Guess what? "Update error 9". I called your support yesterday (I was #105 holding in line, a lot of complains as I can see..) and after 2h15min nobody knows why I don't have spotify! The update was done but only after your support connect to my PC and share my screen...this shows how easy your application is.
Now, here I am after spent 500,00 with NO spotify, and one more thing, even trying to connect by CABLE in my PC or mobile, it doesn't play anything. So my dear support team, is there any other misterious configuration to listen to some music using a simple cable?
And thank you so much for your support !

I wasn't saying it was your fault. However, the problems you are experiencing removing yourself from the beta are due to the fact that you voluntarily signed up for beta. Since this beta involved a much more complicated signup than others, it seems there was a problem reversing oneself from that signup. Although any company tries to iron out most bugs before public beta, the very purpose of a public beta is to find the remaining bugs before releasing to the general public. You happened to have found one of those bugs. This is how it is supposed to work, as stated in the beta agreement. To then go on a rant about how Sonos is "too complicated" or "very disappointing" when you yourself volunteered for a process that the vast majority of users never participate in, and by its very nature is experimental and incomplete, is an unfair assessment of the product and the support team as a whole. Beta is not for everyone.

Hey guys, there's currently some trouble downgrading Sonos players from the public beta version back to the current release build. It's giving that error 9. There's a fix for it but it will require you to give us a call on our support line for the team to assist doing it.

Sorry for the trouble.


Ryan, what is the support phone number toll free from Canada??

Thanks

Hey guys, there's currently some trouble downgrading Sonos players from the public beta version back to the current release build. It's giving that error 9. There's a fix for it but it will require you to give us a call on our support line for the team to assist doing it.

Sorry for the trouble.


Ryan, what is the support phone number toll free from Canada??

Thanks

They should be listed here: http://www.sonos.com/en-ca/contact

Currently:

+1.800.680.2345
Mon - Fri - 9 am - 8 pm ET
Sat 10 - 6 pm ET
Closed - Thanksgiving

Hey guys, there's currently some trouble downgrading Sonos players from the public beta version back to the current release build. It's giving that error 9. There's a fix for it but it will require you to give us a call on our support line for the team to assist doing it.

Sorry for the trouble.

Called the support as suggested and everything is fine now and Spotify is working,

Alléluia, thank you!

Andre

Hi everyone,

The beta is now live and the update issues should be resolved. If you do get an error when updating, please try leaving the beta program. You can also reach out to me through a direct message for help.