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Jasonbraley
Contributor I
November 28, 2023
Answered

sub is connected but is not working

  • November 28, 2023
  • 1 reply
  • 378 views

System with a playbase (wired), two ones (wireless) as rear surround. Just bought a sub (wireless) to complete the set, however getting it to connect has been a struggle and now that it's connected I'm not getting any sound out. Diagnostics are here.... 1199550220

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Best answer by Jamie A

Hi @Jasonbraley, welcome to the Sonos Community!

I’ve had a look into your diagnostics and there’s an issue with your Playbase which is causing this. I would recommend you reach out to our support team for further assistance and to provide them with the diagnostics number you’ve written here.

I hope this helps!

1 reply

Jamie A
Jamie AAnswer
Sonos Staff
November 28, 2023

Hi @Jasonbraley, welcome to the Sonos Community!

I’ve had a look into your diagnostics and there’s an issue with your Playbase which is causing this. I would recommend you reach out to our support team for further assistance and to provide them with the diagnostics number you’ve written here.

I hope this helps!

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