Sonos Port: Wired connection but still music is interrupted

I somehow doubt it. You go on to state that your Port is the only wired device. There can be no “STP issue” under such circumstances.

That sounds like straightforward packet loss. Often the culprit is intermittent wireless inteference. Indeed your matrix shows evidence of heavy ambient noise (the red cell) on the one node capable of displaying this info. 

You can ignore all that. The ‘Associated Product’ is just the first player the controller finds when it starts. The controller uses it to obtain information about the system. It doesn’t have to concide with the player that the controller is actually focussed on.

Hi Ratty

Thank you for your quick response. Regarding:

. Often the culprit is intermittent wireless inteference. Indeed your matrix shows evidence of heavy ambient noise (the red cell) on the one node capable of displaying this info. 

Any idea what I can do to resolve?

The red cell is linked to the Playbar...as I don't own a separate LF and RF...only 2 One's who act as LR and RR.

Just did a quick check. I've opened my Ipad and switched it from guest network to my regular wifi network. As soon as I did this, the SONOS glitch appeared and the sound dropped for 5 seconds

After 5 seconds everything started working as usual/expected.

Currently I have many devices using my home network. Would it therefore be wise to switch the SONOS from the home network to the guest network?

And if so: How to do so?

And will this work if all non wired Sonos items (playbar, sub, one's) are on the guest network, while the port is wired...and thus on the regular network?

Thanks again for your support! Highly appreciated!

Sonos is not supported on a guest network. In general guest networks use client isolation, which prevents Sonos from working at all.

Also, guest networks are on a different IP subnet, so by design they’re isolated from the main network. 

Hi Ratty,

On my TPLINK router (configured as access point), I've disabled guest network isolation.

But if SONOS on a guest network is not the way forward, do you perhaps an alternative?

What can I do to prevent the glitching?

If changing the SonosNet channel, ensuring that SonosNet and WiFi are at least 5 channels apart, and that WiFi has 20MHz width don’t improve things you’ll need to try and locate the source of what appears to be quite severe interference. Look for non-WiFi wireless, such as wireless security cameras, baby monitors, Philips Hue (Zigbee) or even strong Bluetooth. Also space the wired Port at least 50cm from other electronics.

Hi Ratty

Thanks for above suggestions. I will implement them and get back with the results.

By the way: I do have 4 wireless security camera's and roughly 40 HUE devices active...(and tablets, laptops and phones)….and my router has channel:auto and channel width:auto.

Does sonos connect to the 2.4 Ghz or the 5 Ghz network? (Do I have to change both, or only the 2.4 Ghz)

Thanks again for sharing all your wisdom

SonosNet uses 2.4GHz. 

Start by controlling your unruly router. Auto channel selection is asking for trouble, as it often fails to detect SonosNet. And auto channel width is almost certainly using the greedy and damaging 40MHz. Always use 20MHz at 2.4GHz. 

You don't need to fiddle with 5GHz. 

Made some adjustments…..will keep you posted on progress
 

I've put sonosnet on channel 11, just to be sure….

One small question...as I've learned that the SONOS app is working like a ‘remote’ for the Sonos system. Should my iPhone now also connect to the 2.4Ghz wifi? ...as it currently (automatically) connects to my 5 Ghz wifi. (The SSID for 2.4Ghz and 5 Ghz are currently the same)