Sonos Connect stopped playing music

Forum|Forum|4 years ago
March 3, 2022
3 replies
141 views

Hello,

Sonos Connect stopped playing music last week. It will not play any music via Sonos Radio, Apple Music, or Line-in without skipping. I also have a Sonos Arc that does not have this issue. Has anyone else experienced software obsolescence on their Connect and had to replace it with the Port?

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Best answer by GuitarSuperstar

You can try the “advanced fixes” mentioned in this article:
https://support.sonos.com/s/article/305?language=en_US

If those don’t work, submit a diagnostic through the Sonos app and contact Sonos Support.

G

GuitarSuperstar

Lead Maestro

Have you tried unplugging the Connect from power for a couple of minutes and rebooting your router?

"Receive with simplicity everything that happens to you." - Rashi

L

louisadeleAuthor

Contributor I

Hi,

Yes, I have tried that also but the problem is still there. What other troubleshooting can I do?

G

GuitarSuperstarAnswer

Lead Maestro

You can try the “advanced fixes” mentioned in this article:
https://support.sonos.com/s/article/305?language=en_US

If those don’t work, submit a diagnostic through the Sonos app and contact Sonos Support.

"Receive with simplicity everything that happens to you." - Rashi

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