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louisadele
Contributor I
Mar 3, 2022 12:10 PM UTC
Answered

Sonos Connect stopped playing music

Hello,

Sonos Connect stopped playing music last week. It will not play any music via Sonos Radio, Apple Music, or Line-in without skipping. I also have a Sonos Arc that does not have this issue. Has anyone else experienced software obsolescence on their Connect and had to replace it with the Port?

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GuitarSuperstarAnswer
Lead Maestro
Mar 3, 2022 7:30 PM UTC

You can try the “advanced fixes” mentioned in this article:
https://support.sonos.com/s/article/305?language=en_US

If those don’t work, submit a diagnostic through the Sonos app and contact Sonos Support.

"Receive with simplicity everything that happens to you." - Rashi
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3 replies

GuitarSuperstar
Lead Maestro
Mar 3, 2022 3:20 PM UTC

Have you tried unplugging the Connect from power for a couple of minutes and rebooting your router?

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"Receive with simplicity everything that happens to you." - Rashi
louisadeleAuthor
Contributor I
Mar 3, 2022 7:24 PM UTC

Hi,

Yes, I have tried that also but the problem is still there. What other troubleshooting can I do?

 

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GuitarSuperstarAnswer
Lead Maestro
Mar 3, 2022 7:30 PM UTC

You can try the “advanced fixes” mentioned in this article:
https://support.sonos.com/s/article/305?language=en_US

If those don’t work, submit a diagnostic through the Sonos app and contact Sonos Support.

Translate
"Receive with simplicity everything that happens to you." - Rashi
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