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lab1301
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December 2, 2022
Answered

S1 controller unable to add linkstation NAS with error: Reason: The Computer "SONOSZP80_1TB" cannot be found

  • December 2, 2022
  • 32 replies
  • 642 views

Hardware/Software:    Windows 11 with all updates installed, S1 controller, Sonos ZP80, Buffalo Linkstation live 1TB NAS

Network Profile Type: Private (VPN via high-speed Wi-Fi - No ethernet access to router)

Connectivity:              ZP80 connects to my VPN via Wi-Fi and the two ports from the ZP80 run ethernet cables to a desktop mini and NAS

 

I was able to play music from my NAS, with the above connectivity till about Sept/Oct 2022, when a windows 11 update caused the NAS to disappear.  This has now been fixed and I'm once again able to see my ancient 2010 Buffalo Linkstation Live (LS-CHL-V2 series) NAS. 

 

Advanced sharing settings and SMB settings under windows features have all been checked by Sonos and all look fine and I’ve also posted screen grabs below.

 

When I try and add my NAS share in the S1 Controller I get the following error:

S1 -> Manage tab -> Music Library Settings -> Add -> Networked device -> Browse and select NAS and share from Network tab -> OK -> Next > admin/password -> Error message is - Reason: The Computer "SONOSZP80_1TB" cannot be found

 

If I manually add the NAS via IP I get the error:

Reason: The Computer "169.XXX.XXX.28" is not responding

 

Hopefully the screenshots will be more descriptive than the text above:

 

 

1) The SONOSZP80_1TB NAS and the ShareSonosZP share are detected by the Sonos S1 app as shown below:

 

 

 

2) NAS added via previous screen

 

3) Why am I getting the following error when the NAS is detected by S1? 

 

4) Via IP address of NAS the error message is different!

 

 

Windows 11 firewall settings

SMB Settings

 

Wi Fi is a private network

 

5)  Another thing I noticed, after being able to access the NAS again is that the S1 controller has two entries for Windows Media (xxxx@outlook.com) even though I’ve removed the NAS library.  Previously the NAS was not Windows Media.  I’m tempted to do a clean install of S1 to resolve this particular issue.  Or maybe the two rogue entries will disappear when I add the NAS and update the music library? Any thoughts would be most welcome on this front.

 

 

Mod edit: removed case number

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Best answer by Corry P

Hi @Belly M 

You are correct - I forgot about that detail!

There probably is a way to bridge the connections on the PC, but I sure don’t know what it is.

@lab1301, I think it might be best to just buy a router that will provide you with your own subnet. Some routers do allow you to use another WiFi for internet access, while still creating a subnet for you.

32 replies

Show previous replies
buzz
buzz
December 13, 2022

A 169.254.xxx.xxx IP address is intended to be a rescue space -- similar to telling the kids to go to […] in case of a large emergency (such as a major flood), phones aren’t working, etc. and then wait for adult supervision. 

    Ken_Griffiths
    Ken_Griffiths
    December 14, 2022

    @lab1301,

    If the DHCP server isn’t continually working and keeps stopping/timing out, can’t you just simply set a manual IP address, subnet mask, gateway and DNS on the NAS in its configuration page, might that perhaps work for you?

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