Skip to main content
Anduviel
Contributor I
Dec 30, 2016 8:49 AM UTC
Question

Play 1 does not stop playing

I have 3 Play 1 speakers. One of them doesn't stop playing the radio channel it woke me up today. If i pause the stream it will start playing again after a few seconds. I can't start any other music on this speaker. In return i get the error code 1002.
I have already tried turning it off and on again but it started playing again. After that i reset the speaker. I can't believe it but again the radio channel started to play by itself.
Please help me!
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

      13 replies

      Show previous replies
      bittercee
      Lyricist II
      Dec 30, 2016 12:17 PM UTC
      Setting back the date a couple of days fixes it. It's a temporary fix, but at least all functions normally.
      Translate
      Pierre C
      Pierre C
      Retired Sonos Staff
      Dec 30, 2016 2:02 PM UTC
      Hey everyone,

      We are aware of the issue and actively looking into it.We've created a new thread for this issue here: Sonos alarms not stopping. We'll update everyone on that thread once resolved.
      Translate
      Help others find useful content by clicking the like button and selecting the best answer to your question.
      Arebuche
      Lyricist I
      Dec 30, 2016 2:37 PM UTC
      The same bug appears this morning. The menu "Horloge de veille" is off and I can't turn it on. I only can stop the speaker Play 1 when I switch off the alarms.
      Le même bug est survenu ce matin. L'horloge de veille est hors service . Le seul moyen d'arrêter le haut-parleur est de désactiver les alarmes sinon il ne se soumet pas à la commande du bouton arrêt.
      Translate
      Terms & ConditionsAccessibility statement