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Anduviel
Contributor I
December 30, 2016
Question

Play 1 does not stop playing

  • December 30, 2016
  • 13 replies
  • 821 views
I have 3 Play 1 speakers. One of them doesn't stop playing the radio channel it woke me up today. If i pause the stream it will start playing again after a few seconds. I can't start any other music on this speaker. In return i get the error code 1002.
I have already tried turning it off and on again but it started playing again. After that i reset the speaker. I can't believe it but again the radio channel started to play by itself.
Please help me!
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      13 replies

      Fraz
      Lyricist I
      December 30, 2016
      There appears to be a bug as many people are reporting similar in the last couple of hours, including myself. Had to delete the alarms for the sonos 1 that was giving trouble and it then worked ok. Adddong alarms again causes problem to re appear. Hope this helps, but Sonos need to fix bug.
      AnduvielAuthor
      Contributor I
      December 30, 2016
      Found a solution! Alarmbug!
      mistyoptic
      Avid Contributor III
      December 30, 2016
      Anduviel please share your solution. Thanks, it's driving me mad
      lyndonhedderly
      Lyricist I
      December 30, 2016
      I have the same issue with my Playbar. Sonos - this is most unfortunate, as I have 3 families staying for New Year and was telling them how great Sonos is. They're now wholly unconvinced.
      bittercee
      Lyricist II
      December 30, 2016
      I switched off all my alarms and everything is working as it should. Definitely some bug in alarms.
      lyndonhedderly
      Lyricist I
      December 30, 2016
      I've deleted all my Alarms - which has allowed me to stop the Radio channel on my Playbar, I wake up to. Seems to have fixed for now. Sonos - my diagnostics: 6938659
      John B
      December 30, 2016
      I suspect a date-related bug. Sonos are working on it. I seem to have cured it (as a temporary fix) by setting my Sonos system date back to 28 December. Anyone else care to try that, more for diagnostics than anything. Settings, Date and Time Settings. Only takes a moment, easily reversed
        bittercee
        Lyricist II
        December 30, 2016
        I suspect a date-relayed bug. Sonos are working on it. I seem to have cured it (as a temporary fix) by setting my Sonos system date back to 28 December. Anyone else care to try that, more for diagnostics than anything. Settings, Date and Time Settings. Only takes a moment, easily reversed

        I set my date back, and it fixed it.
        John B
        December 30, 2016
        Thanks @bittercee. Now we await the proper fix from Sonos.
          Bart Van Hoye
          Contributor I
          December 30, 2016
          I've tried the same procedure: delete all the alarms. When all alarms are deleted, the SONOS system returns to normal working. However,... after reinstalling the alarms, the problem reappeared. Hoping for a quick solution. Anyone?
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