Skip to main content
Anduviel
Contributor I
Dec 30, 2016 8:49 AM UTC
Question

Play 1 does not stop playing

I have 3 Play 1 speakers. One of them doesn't stop playing the radio channel it woke me up today. If i pause the stream it will start playing again after a few seconds. I can't start any other music on this speaker. In return i get the error code 1002.
I have already tried turning it off and on again but it started playing again. After that i reset the speaker. I can't believe it but again the radio channel started to play by itself.
Please help me!
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

      13 replies

      Fraz
      Lyricist I
      Dec 30, 2016 8:55 AM UTC
      There appears to be a bug as many people are reporting similar in the last couple of hours, including myself. Had to delete the alarms for the sonos 1 that was giving trouble and it then worked ok. Adddong alarms again causes problem to re appear. Hope this helps, but Sonos need to fix bug.
      Translate
      AnduvielAuthor
      Contributor I
      Dec 30, 2016 8:55 AM UTC
      Found a solution! Alarmbug!
      Translate
      mistyoptic
      Avid Contributor III
      Dec 30, 2016 9:05 AM UTC
      Anduviel please share your solution. Thanks, it's driving me mad
      Translate
      lyndonhedderly
      Lyricist I
      Dec 30, 2016 9:23 AM UTC
      I have the same issue with my Playbar. Sonos - this is most unfortunate, as I have 3 families staying for New Year and was telling them how great Sonos is. They're now wholly unconvinced.
      Translate
      bittercee
      Lyricist II
      Dec 30, 2016 9:29 AM UTC
      I switched off all my alarms and everything is working as it should. Definitely some bug in alarms.
      Translate
      lyndonhedderly
      Lyricist I
      Dec 30, 2016 9:32 AM UTC
      I've deleted all my Alarms - which has allowed me to stop the Radio channel on my Playbar, I wake up to. Seems to have fixed for now. Sonos - my diagnostics: 6938659
      Translate
      John B
      Dec 30, 2016 9:53 AM UTC
      I suspect a date-related bug. Sonos are working on it. I seem to have cured it (as a temporary fix) by setting my Sonos system date back to 28 December. Anyone else care to try that, more for diagnostics than anything. Settings, Date and Time Settings. Only takes a moment, easily reversed
      Translate
        bittercee
        Lyricist II
        Dec 30, 2016 10:00 AM UTC
        I suspect a date-relayed bug. Sonos are working on it. I seem to have cured it (as a temporary fix) by setting my Sonos system date back to 28 December. Anyone else care to try that, more for diagnostics than anything. Settings, Date and Time Settings. Only takes a moment, easily reversed

        I set my date back, and it fixed it.
        Translate
        John B
        Dec 30, 2016 10:02 AM UTC
        Thanks @bittercee. Now we await the proper fix from Sonos.
        Translate
          Bart Van Hoye
          Contributor I
          Dec 30, 2016 12:09 PM UTC
          I've tried the same procedure: delete all the alarms. When all alarms are deleted, the SONOS system returns to normal working. However,... after reinstalling the alarms, the problem reappeared. Hoping for a quick solution. Anyone?
          Translate
          Show more replies
          Terms & ConditionsAccessibility statement