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Zdoor
Contributor I
December 29, 2020

Onkyo receiver can't find Sonos

  • December 29, 2020
  • 27 replies
  • 1656 views

Apologize if this has been asked. Searched the forum and couldn’t find an answer.

I have 2 Onkyo receivers in my setup and am having the same issue with both. Currently have a TX NR686 and TX NR585. The 686 is connected to a 3rd Gen Sonos connect and the 585 is connected to a brand new Sonos port. Neither the connect nor the port can be found via the onkyo setup/works with Sonos search. I get the same time out on both and a resulting connect cannot be found message.

I have tried rebooting the router, updating firmware, rebooting receivers and removing and reinstalling both Sonos components in the system. Nothing has made a difference.

My assumption is that the problem is in my network setup. I have not been able to get to a solution using onkyo tech support. So I’m trying here. My wifi is a eero mesh system. I’m far from a network expert so looking for advice on things to try. 
 

any help is appreciated.

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    27 replies

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    VR1990
    Lyricist III
    May 23, 2021

    I haven’t but I shall,

    Do you have an open support link?

    VR1990
    Lyricist III
    May 23, 2021

    Done,

    Onkyo support Reference number: 20210523K5QA8

     

    Hello,

     

    I am a systems integrator with 10 years of industry experience.

    There is an issue when trying to connect the TX-NR696 to a Sonos port with more than 8-10 Sonos devices on the same network.

     

    On the initial network scan from within the Onkyo menu, I found many sonos devices on my network. I then plugged the Sonos port in and all devices disappeared.

     

    I have tried everything I can think of.

    Factory reset,

    Firmware update,

    Network reset.

    But the Onkyo cannot find the Sonos port or any other sonos device for that matter.

     

    There are many other people with the same issue.

     

    https://en.community.sonos.com/components-228996/onkyo-receiver-can-t-find-sonos-6853543?postid=16538704#post16538704

     

    Please let me know how this can be fixed.

     

    Thanks

    josha
    Contributor I
    May 23, 2021

    Great job VR1990.  All I have are emails from Onkyo Support but never got a ticket number or anything like that.  The support person said “they forwarded things” to the engineers but I haven’t heard anything since Jan!

    VR1990
    Lyricist III
    July 28, 2021

    Exciting news!

    Not that Onkyo support ever responded directly to my email but I have just noticed a new firmware release 8th June on the Onkyo website.

    The release notes specifically mention:

    • Add search function for SONOS device on Web Setup Menu.
    • Increase the upper limit of connectable SONOS device from 8 to 32.

    I will test this on my setup tonight!

    Thanks

    VR1990
    Lyricist III
    August 24, 2021

    Confirmed,

    The Onkyo AVR update fixed the issue.

    Everything is now working perfectly!

      perezgil
      Lyricist I
      September 7, 2021

      I spent 3 hours on chat/phone yesterday… they escalated my report and got nothing in the end. They still blame it on Onkyo when the only change has been on Sonos.

      Onkyo is working hard to find a patch to fix Sonos’ mess, but still haven’t done it for all models.

      As Murphy’s law would dictate, my TX-NR585 receiver will probably be the last to get the firmware update.

      Airgetlam
      Airgetlam
      September 7, 2021

      Sonos doesn’t write the code for Onkyo. They provide an API, and instructions on how to use it, but it’s Onkyo’s engineers who have to update it in the Onkyo chipsets. 

      Bruce
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