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Zdoor
Contributor I
Dec 29, 2020 6:46 PM UTC

Onkyo receiver can't find Sonos

Apologize if this has been asked. Searched the forum and couldn’t find an answer.

I have 2 Onkyo receivers in my setup and am having the same issue with both. Currently have a TX NR686 and TX NR585. The 686 is connected to a 3rd Gen Sonos connect and the 585 is connected to a brand new Sonos port. Neither the connect nor the port can be found via the onkyo setup/works with Sonos search. I get the same time out on both and a resulting connect cannot be found message.

I have tried rebooting the router, updating firmware, rebooting receivers and removing and reinstalling both Sonos components in the system. Nothing has made a difference.

My assumption is that the problem is in my network setup. I have not been able to get to a solution using onkyo tech support. So I’m trying here. My wifi is a eero mesh system. I’m far from a network expert so looking for advice on things to try. 
 

any help is appreciated.

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    27 replies

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    jmallentn
    Lyricist III
    Jan 7, 2021 5:50 PM UTC

    I’m having the same issue with a TX NR686 and my Port. I’m assuming it’s related to a recent firmware update.

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      josha
      Contributor I
      Jan 16, 2021 4:29 PM UTC

      I’m having same/similar issues with my new NR696.  Onkyo told me that their engineering dept is looking into it….for over a week.  Have you contacted Onkyo?  The more of us the better….very frustrating.  I bought all this stuff specifically for it all to integrate!

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        justinsThings
        Contributor I
        Feb 18, 2021 7:29 AM UTC

        Same issue

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        justinsThings
        Contributor I
        Feb 18, 2021 7:59 AM UTC

        Possible expensive solution.

        Sonos connect or port into Sonos AMP into Receiver HDMI ARC port.

        Connect triggers amp which triggers receiver input

         

        Be better if Sonos would hold Onlyo accountable and Onkyo would maintain their ***. If any of you have spare time, best to call them and open tickets to present some pressure to resolve. A bit of a niche feature so we have to work together on this.

         

        *Moderator Note: Modified in accordance with the community guidelines.*

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        gfbach
        Lyricist I
        Feb 24, 2021 1:08 AM UTC

        I’ve been working with Onkyo support for several months on this.  I have a TX-RZ630 and 2 x Sonos Connect that were working before their 1081 firmware update.  I was told they are still “gathering specifics” and I have provided an obnoxious amount of detailed troubleshooting network specifics to them.  Originally they stated it was my network, but being a network admin for datacenter sized environments I quickly proved that wrong and provided evidence of the issue.  I believe it to be shotty firmware on the Onkyo unit.  Their engineering department has stated they have no spare RZ level units in inventory.  It’s a really frustrating problem because it worked fine before I updated to firmware 1081 and now 1091 on the Onkyo device.  It works fine when I manually select the input which leads me to believe it’s a network level (layer 2 or 3) issue with a UDP broadcast request sent FROM the Sonos Connect device to signal the Onkyo unit out of network standby mode.

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        gfbach
        Lyricist I
        Apr 15, 2021 1:07 AM UTC

        I finally received an update from Onkyo support:  “We have finally been able to narrow down the issue with Sonos and are working on a fix. I will notify you when the solution is reached. Thank you for your patience and cooperation.”

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          VR1990
          Lyricist III
          May 16, 2021 7:27 AM UTC

          All of my Sonos devices came up the first time I scanned from onkyo menu but then I realised I had forgotten to plug my port in.

          I plugged the port in and completed a rescan. Now I can’t find anything…

          So annoying.

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          josha
          Contributor I
          May 23, 2021 3:57 AM UTC

          I finally received an update from Onkyo support:  “We have finally been able to narrow down the issue with Sonos and are working on a fix. I will notify you when the solution is reached. Thank you for your patience and cooperation.”

          Great news.  I hope they can update the TX-NR696 as well....  Very annoying.  Curious if on yours you can make it work with just 1 or 2 sonos devices on the network?  With mine it will work until I turn on more than 8 Sonos devices.  Once that happens none are found on the Onkyo.  Onkyo support stopped responding to my emails which is very frustrating.

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          VR1990
          Lyricist III
          May 23, 2021 4:16 AM UTC

          8 devices,

          That makes sense why they appeared for me initially! I have 9 total.

          Onkyo support should get their act together! 

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          josha
          Contributor I
          May 23, 2021 4:52 AM UTC

          8 devices,

          That makes sense why they appeared for me initially! I have 9 total.

          Onkyo support should get their act together! 

          vr1990, have you reached out to Onkyo support?  Another person with this tidbit of information (more than 8 devices causing the problem) might be helpful for us all.  

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