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Zdoor
Contributor I
Dec 29, 2020 6:46 PM UTC

Onkyo receiver can't find Sonos

Apologize if this has been asked. Searched the forum and couldn’t find an answer.

I have 2 Onkyo receivers in my setup and am having the same issue with both. Currently have a TX NR686 and TX NR585. The 686 is connected to a 3rd Gen Sonos connect and the 585 is connected to a brand new Sonos port. Neither the connect nor the port can be found via the onkyo setup/works with Sonos search. I get the same time out on both and a resulting connect cannot be found message.

I have tried rebooting the router, updating firmware, rebooting receivers and removing and reinstalling both Sonos components in the system. Nothing has made a difference.

My assumption is that the problem is in my network setup. I have not been able to get to a solution using onkyo tech support. So I’m trying here. My wifi is a eero mesh system. I’m far from a network expert so looking for advice on things to try. 
 

any help is appreciated.

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    27 replies

    ratty
    ratty
    Dec 29, 2020 7:16 PM UTC

    Is the Sonos system wired, and if so where? And how do the Onkyo units connect to the network?

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    ZdoorAuthor
    Contributor I
    Dec 29, 2020 9:19 PM UTC

    The sonos system and the onkyo receivers are hooked up via wifi. They are all on the same network,

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    ratty
    ratty
    Dec 29, 2020 9:28 PM UTC

    So, they’re all on the eero WiFi? And is the WiFi of the original router (assuming there is one) turned off?

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    ZdoorAuthor
    Contributor I
    Dec 29, 2020 10:35 PM UTC

    Yes all are on the eero network. The cable modem connects straight to the eero unit.

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    ratty
    ratty
    Dec 30, 2020 10:40 AM UTC

    According to this older setup video it looks like the receiver should just see the Sonos boxes on the local network. 

    Assuming you have everything on the same IP subnet (same ‘network’) I can’t immediately see why it wouldn’t work. Sorry. Maybe Sonos tech staff can shed some light.

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    amun
    Dec 30, 2020 3:10 PM UTC

    Just checking - you mention updating the firmware - was that on the receivers as well?

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    Ken_Griffiths
    Ken_Griffiths
    Dec 30, 2020 3:53 PM UTC

    Zdoor,


    The eero WiFi system is a dual band system and broadcasts a signal using the same SSID for both 2.4Ghz and 5ghz bands, I have two ‘quick’ suggestions that might be worth a try…

     

    Perhaps try the ‘works with Sonos’ search for devices after ‘pausing’ the 5Ghz band as mentioned in this link below … just to see if the dual band is causing an issue with the search.

    https://www.podfeet.com/blog/2020/09/eero-pause-5ghz/

     

    The other option (which can perhaps be seen as an alternative) is to wire one Sonos device to the primary eero router hub and switch the Sonos products to run on SonosNet and then try the ‘works with’ search again.

     

    I would guess if the above options fail, then it might be the Onkyo Receivers are perhaps waiting for a firmware update to catchup with recent Sonos updates, which has occasionally been the case in the past.

     

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    ZdoorAuthor
    Contributor I
    Dec 31, 2020 3:57 AM UTC

    Thanks for the replies. The receivers are running the latest firmware available. I just tried the SonosNet setup. Hadn’t tried that before but still got nothing. I’m going to try switching the sonosNet channel and turning off the 5g band and see what happens...

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    amun
    Dec 31, 2020 10:53 AM UTC

    Thanks for the replies. The receivers are running the latest firmware available. I just tried the SonosNet setup. Hadn’t tried that before but still got nothing. I’m going to try switching the sonosNet channel and turning off the 5g band and see what happens...

    I wouldn’t have thought that Sonosnet would make a difference, as your Onkyo doesn’t understand it - the Onkyo ‘just’ uses normal wifi. I also have a 686, but all I can remember is that I needed to install the latest update on the Onkyo to get it working, but it sounds like you’ve already done that. My 686 is wired in, though, via a switch and an EoP plug - maybe that makes a difference.

    However, having got it working when I first bought the 686, I ended up simply turning it off - it just doesn’t do anything that wonderful. I still use the Onkyo remote for other sources, as I can’t see the point of using an app. It is irritating when something should work, but doesn’t, though - so I have sympathy.

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    HomeThings
    Lyricist I
    Jan 1, 2021 9:24 PM UTC

    Same issue here. Tx-rz3100. Wasn’t working so updated firmware and now no sonos devices show. On a Unifi network, trued sonos system off of sonosnet, reviver wired and wireless. Best i can get is some devices to show right after sonos reboot but does not last. Smells like a bad update. Very unreliable feature

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