Trending Lyricist I

Answered

No sound coming out of sonos Era300 when connected to Sony PS-LX310BT Turntable via bluetooth

Forum|Forum|2 years ago
November 19, 2023
79 replies
4401 views

I have a Sonos system, Era300 and Era100 speakers, and I have a Sony LX310BT vinyl turntable.

Everything was working perfectly for a few days: the vinyl player and the Sonos Era300 speaker are perfectly connected via Bluetooth with a steady blue light.

However, for the past few days, no sound is coming out of the speaker when I try to connect it to either the Era300 or Era100.

I tested my turntable on a Bluetooth Marshall speaker, and it works.

I connected my phone via Bluetooth to the speakers using Apple Music, and there is sound.

I've tried to troubleshoot the issue from every angle, but I can't find a solution. I don't know why, overnight, no sound is coming out.

I have done the lastest update. Problem remains…

Has there been a Sonos firmware update?

thx!

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Best answer by Corry P

Hi @Keterelyon et al

Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

While we don't have more information right now, we will of course share any news, in the main related thread linked below, once we do.

T

Tiny_107

Trending Lyricist I

I have the very same problem.

some people are attributing this to the Sonos software upgrade version 15.10.

I tried to do the web chat to Sonos, but a waste of time unfortunately.

I think I will have to contact the retailer tomorrow morning as I only purchased my setup in July.

kind Regards

Martin.

K

KeterelyonAuthor

Trending Lyricist I

Damn, could you tell me what the retailer will say please? Thx!

Corry P

Sonos Staff

Hi @Keterelyon

Welcome to the Sonos Community!

Thanks for reporting! Could I ask you all to please submit a support diagnostic after attempting to connect your Sony turntables to your Sonos speakers and reply here with the confirmation numbers given?

Please also include which room you were trying to connect. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

K

KeterelyonAuthor

Trending Lyricist I

hello, is there the number: 1882800596, room “salon1”

and here a screen shot we see “no music choosed”, before that issue, when I connected ma era300 (or era 100) to the turntable, in the apps, the BT symbol appeared, not anymore.

thx

Corry P

Sonos Staff

Hi @Keterelyon

Thanks - we are investigating.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

K

KeterelyonAuthor

Trending Lyricist I

Waiting for some good news so! Thx

C

CliveE

Lyricist I

Same issue. Hope you can help

I

interrobang1

Lyricist II

I am having the exact same issue with the exact same equipment: Sonos Era 300 and Sony PS-LX310BT turntable. I’ve been playing via bluetooth from the turntable through the Era 300 for about a month, but it mysteriously stopped working 2 days ago (Saturday, November 18, 2023).

I have played music through the Sonos by connecting a cell phone via bluetooth without issue. I have played music from the turntable through another (non-sonos) portable speaker via bluetooth without issue.

The equipment will pair successfully, but no sound through the speaker. Diagnostic for me while the devices were paired and a record was playing: 997815301

Tech on the phone saw that the turntable was showing up as a connected device. Will be anxiously awaiting information.