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oldbottlestore
Contributor I
Nov 11, 2018 10:19 PM UTC
Answered

line in drop out blues

my line in / audio input drops out in the evenings. I run my record player, via its own independent amp, into a ConnectAmp, supported by a Boost. The audio compression is set to compressed. I still get drop-out. It has just started however after an update... any ideas? I may have to go back to cables otherwise, this is no fun.
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Edward R
Edward RAnswer
Retired Sonos Staff
Nov 12, 2018 11:18 AM UTC
Hi there. This is likely due to WiFi interference. This is often the cause of audio playback issues. If those links don't work, not to worry, we can certainly get to the bottom of this for you. Following any occurrence of this issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.
Try searching our articles for help with your question: https://www.sonos.com/en/support

12 replies

Contributor I
Feb 18, 2019 7:21 PM UTC
Just to clarify, the name had nothing to do with it right? I just switched to "airplay" line in level so I'll see how that goes after a month or so since my issue is intermittent. Thanks for the suggestions folks!
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Feb 19, 2019 8:43 AM UTC
Just to clarify, the name had nothing to do with it right? I just switched to "airplay" line in level so I'll see how that goes after a month or so since my issue is intermittent. Thanks for the suggestions folks!No, the other way around. Select 'Airplay Device' as the Line-in source name from the dropdown. This will automatically set the Linein source level to 4, but you should change that to whatever level works best for you. The line-in level will have zero effect on the robustness of your line-in performance.
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