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oldbottlestore
oldbottlestore
Contributor I
November 11, 2018
Answered

line in drop out blues

  • November 11, 2018
  • 12 replies
  • 2378 views
my line in / audio input drops out in the evenings. I run my record player, via its own independent amp, into a ConnectAmp, supported by a Boost. The audio compression is set to compressed. I still get drop-out. It has just started however after an update... any ideas? I may have to go back to cables otherwise, this is no fun.
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Best answer by Edward R
Hi there. This is likely due to WiFi interference. This is often the cause of audio playback issues. If those links don't work, not to worry, we can certainly get to the bottom of this for you. Following any occurrence of this issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.

12 replies

Edward R
Edward RAnswer
Retired Sonos Staff
November 12, 2018
Hi there. This is likely due to WiFi interference. This is often the cause of audio playback issues. If those links don't work, not to worry, we can certainly get to the bottom of this for you. Following any occurrence of this issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.
Try searching our articles for help with your question: https://www.sonos.com/en/support
    APB65
    Lyricist I
    February 18, 2019
    Currently experiencing this same issue. I have a new set of Play 5's with a sub, and a pair of Play 1's with a sub, and experience severe dropouts whenever playing vinyl via line in. I've switch the router to channel 1, disabled the auto channel on the router, and switched to compressed (none of that helped). I submitted a diagnostic just now 1285907953
      Ken_Griffiths
      Ken_Griffiths
      February 18, 2019
      Currently experiencing this same issue. I have a new set of Play 5's with a sub, and a pair of Play 1's with a sub, and experience severe dropouts whenever playing vinyl via line in. I've switch the router to channel 1, disabled the auto channel on the router, and switched to compressed (none of that helped). I submitted a diagnostic just now 1285907953Maybe try switching to a different wifi channel or maybe try running your system in Wired/Boost/SonosNet mode as mentioned in this link:

      Switching a Sonos Household between Standard & BOOST mode & vice versa
        Rekordboy
        Contributor I
        February 18, 2019
        This also happens to me but only with line in! Can be quite frustrating sometimes. I am in a small apartment so it's hard to imagine wifi issues are the cause. Same issue persisted even after I upgraded my service and router.
        John B
        February 18, 2019
        Also worth setting the line in input device to be 'Airplay device' even though it isn't. This increases the buffering available and can sometimes smooth out choppy sound. Are you playing the line-in audio through the 5s and 1s by grouping? Or just through the 1s by setting them as the Autoplay room?
          Rekordboy
          Contributor I
          February 18, 2019
          I've got a connect and two play 3 speakers set up and I have autoplay turned on. I've tried with autoplay turned off but still get the same issue. Also to note, I have to really crank the volume to get the line in to be audible. I'm pushing my tv output through a nice pre amp so I also find this frustrating since I put so much effort and cash into setting this up so I could use Sonos as my home theatre. It's weird since normally the Sonos is usually so bloody loud lol. Having said all that, I'll try the AirPlay thing 🆒
          Ken_Griffiths
          Ken_Griffiths
          February 18, 2019
          Actually John B's is a much better suggestion. It’s certainly worth trying that. See screenshot.

            Ken_Griffiths
            Ken_Griffiths
            February 18, 2019
            You may have to close and reopen the App after making the line-in change, also note you can actually edit the Line-In Source Name after selecting the AirPlay option. Just over-type and change its name to something more appropriate like 'Turntable' etc.
            John B
            February 18, 2019
            Regarding volume, have you set the line-in level setting as high as it will go? (You may have to set this again anyway after selecting Airplay device.)

            Regarding TV, Sonos never intended line-in to be used for TV audio, although it can be done.
            APB65
            Lyricist I
            February 18, 2019
            Thanks for the suggestions all. I realize that this issue is not a new one, and has been covered ad infinitum here. That said, it was pretty bad for me, and getting worse. I switched to channel 6, and dedicated more router real estate to Sonos (just upgraded to an Amplifi HD mesh network router), and it seems to have done the trick. For now.....going to spin records for a few hours and see.
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