Left/Right Channels Reversed

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I have my new PlayBar positioned as shown in the attached image. But if I play an audio test the right and left sides are reversed!

I tried rebooting the PlayBar, and I set diagnostic #6859890 from the app. How can I fix this?

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flyoffacliffAuthor

Contributor II

I just tried factory reseting it 3 times. I tried on a flat level surface, and I tried putting it the wrong orientation on purpose. No changes. 😞 I guess it's defective?

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Ryan S

Retired Sonos Staff

I just tried factory reseting it 3 times. I tried on a flat level surface, and I tried putting it the wrong orientation on purpose. No changes. 😞 I guess it's defective?

If you place the unit in the vertical orientation does it still sound flipped? Also, have you tried configuring Trueplay if you have an iOS device that is capable of doing it?

In either case, it's definitely something that you'll want to talk to our team live about. I know the wait times can be a bit long right now sometimes, it's just that time of the year and with the update, it's been extra busy. The team is answering every call as quickly as possible.

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kmmdad

Trending Lyricist I

I have my new PlayBar positioned as shown in the attached image. But if I play an audio test the right and left sides are reversed!

I tried rebooting the PlayBar, and I set diagnostic #6859890 from the app. How can I fix this?what audio did you use to test the Playbar. I now want to test mine

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