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flyoffacliff
Contributor II
December 12, 2016
Question

Left/Right Channels Reversed

  • December 12, 2016
  • 13 replies
  • 4403 views
I have my new PlayBar positioned as shown in the attached image. But if I play an audio test the right and left sides are reversed!

I tried rebooting the PlayBar, and I set diagnostic #6859890 from the app. How can I fix this?
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    13 replies

    Airgetlam
    Airgetlam
    December 13, 2016
    Turn your TV around?

    Just kidding. What is the source of the audio sound test? What device is it playing from, and how is it traveling to the soundbar?
    Bruce
    flyoffacliffAuthor
    Contributor II
    December 13, 2016
    Turn your TV around?

    Just kidding. What is the source of the audio sound test? What device is it playing from, and how is it traveling to the soundbar?

    Haha. Multible Youtube videos playing on my Chromecast connected to TV's HDMI input. Soundbar is connected to TV's Optical Out. Maybe the soundbar thinks it's sitting the other way? Isn't there a way to invert it?
    Chris
    Chris
    Lead Maestro
    December 13, 2016
    or the youtube/chromecast is reversing.

    Have you tried other sources like direct from TV/cable/etc.
    Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
    flyoffacliffAuthor
    Contributor II
    December 13, 2016
    or the youtube/chromecast is reversing.

    Have you tried other sources like direct from TV/cable/etc.

    It's hard to tell because I can't really play test sounds from the cable input. I can try from my HDMI connected laptop tomorrow though.
      flyoffacliffAuthor
      Contributor II
      December 13, 2016
      I have confirmed the issue is with the sound bar. I connected my laptop directly, issue was still present. I even bought an HDMI/Optical audio splitter and connected the sound bar to that. Issue persists.

      I emailed Sonos, and they finally replied telling me to call them, but their wait time is over an hour!

      I bought a $650 sound bar, and it's unacceptable that it's directionally challenged. As much as I hate to, I may have to return it along with the other $1100 of Sonos equipment that I bought.
      Airgetlam
      Airgetlam
      December 13, 2016
      Fascinating. I've got 2 playbars, and don't have this issue. How strange!
      Bruce
      ratty
      ratty
      December 13, 2016
      It sounds like the PLAYBAR's accelerometer could be confused. It may think it's been wall-mounted below a TV, as that will reverse the channels.

      I suggest you factory reset the PLAYBAR, though note that if it's the only player in the system you will lose all Sonos playlists, account settings and so forth. By the sound of things there is other Sonos equipment, so as long as you reset only the PLAYBAR you'll be fine.
      Chris
      Chris
      Lead Maestro
      December 13, 2016
      Sounds like he has some other Sonos units.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      flyoffacliffAuthor
      Contributor II
      December 13, 2016
      Will try. The other units are not setup yet. Should I setup one before resetting the playbar?
      ratty
      ratty
      December 13, 2016
      The other units are not setup yet. Should I setup one before resetting the playbar?
      Yes. Then it will preserve any settings, and you won't have to go through re-registration of the system.
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