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User618644
Contributor I
December 29, 2013
Answered

How do I reconnect Sonos after changing to a new wifi router?

  • December 29, 2013
  • 50 replies
  • 157542 views
I just replaced my wireless router and now can't connect to my sonos system. Any advice?
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    Best answer by Ryan S
    Hey guys, we have a great FAQ here with directions on exactly what to do when you replace your router: https://support.sonos.com/s/article/1061 Basically it's a matter of wiring one of your devices into the network, restarting them all, and putting in the new credentials for the wireless.

    Make sure you're connecting to an existing system, not creating a new one. You don't want to lose all of your settings.

    50 replies

    Show previous replies
    The LHC
    November 6, 2015
    No worries, have fun!
    huberww
    Lyricist I
    February 14, 2016
    I struggled with the setup routine several times using the one player that was most easily unplugged from its existing location and moved it to where I could connect via Ethernet cable to my new Verizon Fios router. I was getting Sonos to recognize that player but others were not seen or dropped off network after I moved player back into its position. Thanks to some hints in this thread I figured out that I need to wire each player directly to the router, probably for firmware updates. After doing so, all seems to be well.
    Ikomrad
    Trending Lyricist I
    March 6, 2016
    I could not connect my Sonos speakers to my wireless network with the iOS app either. I switched to the Sonos app on my Mac and it works perfectly, however. I think the complication was that I have multiple networks at home. The OS X app prompted me for the network ssid, the mobile app did not ask for any information about the wireless network.
    https://www.gearsofgeek.com/
    Ikomrad
    Trending Lyricist I
    March 6, 2016
    Reseting the controller on my iPhone allowed it to see the Sonos network. Problem solved !
    https://www.gearsofgeek.com/
    SophieMT
    Lyricist II
    January 2, 2017
    Hi,
    I got a Sonos play1 for christmas, I couldn't wait to test it so I set it up to my parents' house. It worked perfectly.
    Now I'm back at my place, so different wifi. IMPOSSIBLE to connect the Sonos. My iphone app won't detect it, nor the Mac app. I've tried everything recommanded by Sonos, or from this thread, nothing works.
    It's really frustruating. What can I do? 😞
    ratty
    ratty
    January 2, 2017
    Hi,
    I got a Sonos play1 for christmas, I couldn't wait to test it so I set it up to my parents' house. It worked perfectly.
    Now I'm back at my place, so different wifi. IMPOSSIBLE to connect the Sonos. My iphone app won't detect it, nor the Mac app. I've tried everything recommanded by Sonos, or from this thread, nothing works.
    It's really frustruating. What can I do? :(
    Wire it to your router temporarily, to change the stored WiFi details.
    https://support.sonos.com/s/article/1061
    SophieMT
    Lyricist II
    January 2, 2017
    @ratty I did that. I followed all the steps explained on Sonos.com, it didn't work at all. I plugged it with the Ethernet cable to the router but the app still didn't recognize the Play1. It was just saying the device wasn't connected to the same wifi than my iphone and that I should change settings in the Settings > wi-fi menu. But I didn't have access to the menu anymore! which was the whole problem!
    I was sick of it not working so I rebooted my Play:1. It was super easy, it works perfectly now!
    It's crazy that they don't recommend to do that anywhere, they even discourage you so much to do that, I don't see why, really.
    ratty
    ratty
    January 2, 2017
    I guess you didn't just reboot the PLAY:1. You presumably factory reset it and set it up afresh.

    Factory reset is discouraged because (a) it rarely fixes common connectivity problems, (b) it wipes data which might be useful for Sonos' troubleshooting, and (c) it erases any user-created data such as Sonos Playlists.
    SophieMT
    Lyricist II
    January 2, 2017
    @ratty By reboot yes I meant factory reset.
    There was no other way, to be honest. It just could not find the sonos, I tried for a solid hour.
    I didnt have any playlist, so I didn't care. As for Sonos troubleshooting data, don't really care about that either since I wasn't allowing the app to share data for that anyway. I complained on Twitter, which I guess does the job ;))))

    Anyway thanks!
    Michael Bender
    Avid Contributor I
    June 26, 2017
    I configured my Sonos system (Play:1's, PLAY:3, CONNECT:AMP, CONNECT, PlayBar, Sub) using my eero router. Worked fine for months. Then I was debugging some Comcast cable internet issues and switch to a Netgear router (turn off my eero system temporarily) which broadcast the same SSID. Then after my debugging was done (a few hours), I brought the eero system back up, and now none of my wireless Sonos players are found. It took a LONG time for the CONNECT:AAMP (wired) to show up, I had to power-cycle the PlayBar and Sub, then they showed up, the CONNECT (wireless) and the PLAY1:'s and PLAY:3 (all wireless) are not showing up. It's really inconvenient for me to have to go around and unplug and re-plug all the wireless Sonos players when the router they were originally connected to and associated with is now online again with same same SSID and same password. Can someone from Sonos tell me why the wireless Sonos player can't reconnect to my WiFI network automatically but my printers, phones, tablets, TVs, media players and pool controller all can?
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