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User618644
Contributor I
December 29, 2013
Answered

How do I reconnect Sonos after changing to a new wifi router?

  • December 29, 2013
  • 50 replies
  • 157542 views
I just replaced my wireless router and now can't connect to my sonos system. Any advice?
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    Best answer by Ryan S
    Hey guys, we have a great FAQ here with directions on exactly what to do when you replace your router: https://support.sonos.com/s/article/1061 Basically it's a matter of wiring one of your devices into the network, restarting them all, and putting in the new credentials for the wireless.

    Make sure you're connecting to an existing system, not creating a new one. You don't want to lose all of your settings.

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    Dennis s
    Lyricist III
    November 6, 2015
    @ Ryan S: the whole point is that hooking up my play:3 didn't do anything.
    @ The LHC: thanks for your quick reply!
    Ryan S
    Ryan S
    Retired Sonos Staff
    November 6, 2015
    I can connect to the play:3 when it's wired. I have version 5.5 on my controller and 6.0 on the play:3

    Was this a mistype? If not, and you can get connected with one wired in, you then need to go into settings and adjust the wireless settings to the new wireless credentials.

    @ Ryan S: the whole point is that hooking up my play:3 didn't do anything.
    @ The LHC: thanks for your quick reply!

    LHC's directions were correct, I wanted to put a post up that'd be a good answer for the main question should others find this thread. It sounds like you're all set, but just let me know if you have any other questions.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    The LHC
    November 6, 2015
    Bingo, I win! Did you sign up for the beta program for any particular reason? In order to get your advanced settings back you either need to leave the beta program or you need to use a non-iOS controller with version 6 installed, that'll give you the advanced settings in order to reconfigure the wireless settings. Then you can go back to using the iOS controller.
    Dennis s
    Lyricist III
    November 6, 2015
    No, I'm still stuck with the same problem.

    Like I said before, when I'm connected by ethernet, I don't have the option "wireless setup" in my app, so I don't know where to change to my new wireless credentials.

    And I now know that my controller and my play: 3 run different versions (thanks LHC!), but I can't update my controller to the higher version. I checked, and there aren't any updates.
    Ryan S
    Ryan S
    Retired Sonos Staff
    November 6, 2015
    Bingo, I win! Did you sign up for the beta program for any particular reason? In order to get your advanced settings back you either need to leave the beta program or you need to use a non-iOS controller with version 6 installed, that'll give you the advanced settings in order to reconfigure the wireless settings. Then you can go back to using the iOS controller.

    I think you're bonus point is correct, but I'm just guessing too.


    Only, when I'm not connected to my router via ethernet, I can't do anything in the app, and when I am wired, and I go to settings, there isn't actually an option "advanced settings". And no "wireless setup" either.

    This sounds like either he's on beta, or maybe the iOS app updated and the players haven't updated to the latest version yet. Easy way to check Dennis is to go to Settings > About Sonos and see what versions are listed. If your players are on 6.0 than you're running the public beta, and you'll need to either use a different controller, or leave the beta.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    Dennis s
    Lyricist III
    November 6, 2015
    Thanks for clarifying, LHC. I only registered for the beta programme, because I thought it might be fun, and hey, I like helping people and businesses, which I thought this might.

    But I'm clearly too stupid for this sort of stuff. Basically, I just wanna play my music. But it seems that nothing is easy with Sonos. I only have a new wireless id and password, that's all. So why am I now coming up against all sorts of other stuff that needs to be changed? And don't get me started on using Spotify on Sonos. Lol
    Dennis s
    Lyricist III
    November 6, 2015
    PS: How do I leave the beta? (You see how stupid I am...) 😉
    Dennis s
    Lyricist III
    November 6, 2015
    PPS: this must be a good day for me, because I just managed to leave the beta program. Hallelujah!
    The LHC
    November 6, 2015
    The problem here is that there is no beta version for iOS, so 5.5 is as high as you can go, hence the mismatch. It catches a lot of people out. Go back to the web page where you signed up for the beta and you should be able to leave it. Then run an update again on the play:3 and that should prompt it to downgrade to 5.5.
    Dennis s
    Lyricist III
    November 6, 2015
    Bingo. It worked. Thanks so much LHC.

    I'd listen to some music now, if it weren't already 2am. Hahaha.

    Have a good one!
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