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User618644
Contributor I
December 29, 2013
Answered

How do I reconnect Sonos after changing to a new wifi router?

  • December 29, 2013
  • 50 replies
  • 157542 views
I just replaced my wireless router and now can't connect to my sonos system. Any advice?
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    Best answer by Ryan S
    Hey guys, we have a great FAQ here with directions on exactly what to do when you replace your router: https://support.sonos.com/s/article/1061 Basically it's a matter of wiring one of your devices into the network, restarting them all, and putting in the new credentials for the wireless.

    Make sure you're connecting to an existing system, not creating a new one. You don't want to lose all of your settings.

    50 replies

    Ryan S
    Ryan S
    Retired Sonos Staff
    December 31, 2013
    Hello,

    The first thing you need to make sure you do after replacing your wireless router is restarting every one of your Sonos components. You'll want to unplug them each for a good 5 seconds before plugging them back in. They should all reconnect automatically after that, once they get IP addresses from the new network.

    If you're still having trouble, you probably are getting interference from the new router, but make sure that your wired Sonos component is still plugged into that new router, and your wireless devices are connected to that router too.

    Cheers.
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    Robert Moon
    Contributor I
    April 5, 2014
    did not fix the problem
    User302058
    Lyricist I
    April 6, 2014
    Same problem. I have a new Netgear R7000 and cant get the bridge to connect. I get a red light on the router where the bridge Is plugged in.
    Ryan S
    Ryan S
    Retired Sonos Staff
    April 8, 2014
    did not fix the problem
    Hi Robert,

    If you've rebooted your players and are still having connection issues we'll need a bit more information here to assist. What is the new router you're working with? Which of our controllers are you trying to use?

    Make sure any firewalls are configured on your computer as they may detect the new router as a new network profile. 

    Also, make sure you're on the new wireless network, not a neighbors or the old one.

    Check that the cable between your router and your BRIDGE or other Sonos component is firmly plugged in on both ends too.

    Thanks
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    Ryan S
    Ryan S
    Retired Sonos Staff
    April 8, 2014
    Same problem. I have a new Netgear R7000 and cant get the bridge to connect. I get a red light on the router where the bridge Is plugged in.
    Hi User302058,

    I see that you've already been in touch with our Customer Care Team over the phone and that you were having trouble with your computer's McAfee firewall configuration. Please let us know if you have any further questions.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    CoolRich59
    Lyricist I
    October 22, 2014
    I'm having the same issue.  I replaced an Apple Airport Extreme Base Station with the next generation Airport Extreme.  I've done everything recommended on this thread and still cannot connect.
    who
    Contributor I
    November 2, 2014
    Me, too. I just replaced my 10 year old LINKSys WRT54G Wireless Router with the latest LinkSys AC3200 Router. But, then my sonos stopped working. The sonos app can no longer find my sonos players.  Tried everything. No luck.

    Tried connecting to existing sonos system through the app, and got to the screen which says

    WIRELESS SETUP

    1. Open the iPhone settings and tap on "Wi-Fi"
    2 Tap on 'SONOS' in the list of networks.
    3. Return to the Sonos app,and press NEXT to continue.

    So, I went to settings > Wi-Fi on my iphone, but then, there is no WiFi network named "SONOS" for me to choose!  If I choose other, and manually attempt to join SONOS, the iOS 8.0.1 system says "Cound not find the network "SONOS".

    My SONOS system does work if I hard-wire connect my Play:1 to my AC3200 router through an ethernet cable. And the other Play:1 and the Play:5 also works.

    As soon as I unplug the ethernet cable, all 3 stop working.

    Also tried to reset one of the play:1 to factory settings according to the instruction given at https://support.sonos.com/s/article/1096 , but it refuses to get reset!
    Ryan S
    Ryan S
    Retired Sonos Staff
    November 2, 2014
    Me, too. I just replaced my 10 year old LINKSys WRT54G Wireless Router with the latest LinkSys AC3200 Router. But, then my sonos stopped working. The sonos app can no longer find my sonos players.  Tried everything. No luck.

    Tried connecting to existing sonos system through the app, and got to the screen which says

    WIRELESS SETUP

    1. Open the iPhone settings and tap on "Wi-Fi"
    2 Tap on 'SONOS' in the list of networks.
    3. Return to the Sonos app,and press NEXT to continue.

    So, I went to settings > Wi-Fi on my iphone, but then, there is no WiFi network named "SONOS" for me to choose!  If I choose other, and manually attempt to join SONOS, the iOS 8.0.1 system says "Cound not find the network "SONOS".

    My SONOS system does work if I hard-wire connect my Play:1 to my AC3200 router through an ethernet cable. And the other Play:1 and the Play:5 also works.

    As soon as I unplug the ethernet cable, all 3 stop working.

    Also tried to reset one of the play:1 to factory settings according to the instruction given at https://support.sonos.com/s/article/1096 , but it refuses to get reset!
    Hi Aaron,

    The directions here are a bit old as they are before the Wireless Setup option existed. Can you wire one of your Sonos players to the new router and then choose the BRIDGE setup option if your controller doesn't automatically find your Sonos players?

    An existing Sonos system shouldn't need to be re-setup when you change the router, they just need to get connection information. If you wire one in, and are on the correct wireless network (your home wifi) with the iPhone, it should automatically connect without any button presses.

    Then you can go into WiFi settings inside the Sonos software and configure the wireless to connect to your new network.

    Thanks.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    who
    Contributor I
    November 2, 2014
    Me, too. I just replaced my 10 year old LINKSys WRT54G Wireless Router with the latest LinkSys AC3200 Router. But, then my sonos stopped working. The sonos app can no longer find my sonos players.  Tried everything. No luck.

    Tried connecting to existing sonos system through the app, and got to the screen which says

    WIRELESS SETUP

    1. Open the iPhone settings and tap on "Wi-Fi"
    2 Tap on 'SONOS' in the list of networks.
    3. Return to the Sonos app,and press NEXT to continue.

    So, I went to settings > Wi-Fi on my iphone, but then, there is no WiFi network named "SONOS" for me to choose!  If I choose other, and manually attempt to join SONOS, the iOS 8.0.1 system says "Cound not find the network "SONOS".

    My SONOS system does work if I hard-wire connect my Play:1 to my AC3200 router through an ethernet cable. And the other Play:1 and the Play:5 also works.

    As soon as I unplug the ethernet cable, all 3 stop working.

    Also tried to reset one of the play:1 to factory settings according to the instruction given at https://support.sonos.com/s/article/1096 , but it refuses to get reset!
    Thanks, for your prompt support. Let me give it a try now.
    who
    Contributor I
    November 2, 2014
    Me, too. I just replaced my 10 year old LINKSys WRT54G Wireless Router with the latest LinkSys AC3200 Router. But, then my sonos stopped working. The sonos app can no longer find my sonos players.  Tried everything. No luck.

    Tried connecting to existing sonos system through the app, and got to the screen which says

    WIRELESS SETUP

    1. Open the iPhone settings and tap on "Wi-Fi"
    2 Tap on 'SONOS' in the list of networks.
    3. Return to the Sonos app,and press NEXT to continue.

    So, I went to settings > Wi-Fi on my iphone, but then, there is no WiFi network named "SONOS" for me to choose!  If I choose other, and manually attempt to join SONOS, the iOS 8.0.1 system says "Cound not find the network "SONOS".

    My SONOS system does work if I hard-wire connect my Play:1 to my AC3200 router through an ethernet cable. And the other Play:1 and the Play:5 also works.

    As soon as I unplug the ethernet cable, all 3 stop working.

    Also tried to reset one of the play:1 to factory settings according to the instruction given at https://support.sonos.com/s/article/1096 , but it refuses to get reset!
    I chose the CONNECT or BRIDGET setup option, but that requires me to connect Player 1 to the router through an Ethernet cable, which I know works as I said above. But once I unplug the ethernet cable, all 3 stop working, and the iphone sonos app can't find them.
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