How do I reconnect Sonos after changing to a new wifi router?

Me, too. I just replaced my 10 year old LINKSys WRT54G Wireless Router with the latest LinkSys AC3200 Router. But, then my sonos stopped working. The sonos app can no longer find my sonos players.  Tried everything. No luck.

Tried connecting to existing sonos system through the app, and got to the screen which says

WIRELESS SETUP

1. Open the iPhone settings and tap on "Wi-Fi"
2 Tap on 'SONOS' in the list of networks.
3. Return to the Sonos app,and press NEXT to continue.

So, I went to settings > Wi-Fi on my iphone, but then, there is no WiFi network named "SONOS" for me to choose!  If I choose other, and manually attempt to join SONOS, the iOS 8.0.1 system says "Cound not find the network "SONOS".

My SONOS system does work if I hard-wire connect my Play:1 to my AC3200 router through an ethernet cable. And the other Play:1 and the Play:5 also works.

As soon as I unplug the ethernet cable, all 3 stop working.

Also tried to reset one of the play:1 to factory settings according to the instruction given at https://support.sonos.com/s/article/1096 , but it refuses to get reset!
The app screen says:

Trying to connect to your network...
Please move within range of your
wireless network or check your network settings.
Ensure this controller is
connected to the same network as your sonos system.

Me, too. I just replaced my 10 year old LINKSys WRT54G Wireless Router with the latest LinkSys AC3200 Router. But, then my sonos stopped working. The sonos app can no longer find my sonos players.  Tried everything. No luck.

Tried connecting to existing sonos system through the app, and got to the screen which says

WIRELESS SETUP

1. Open the iPhone settings and tap on "Wi-Fi"
2 Tap on 'SONOS' in the list of networks.
3. Return to the Sonos app,and press NEXT to continue.

So, I went to settings > Wi-Fi on my iphone, but then, there is no WiFi network named "SONOS" for me to choose!  If I choose other, and manually attempt to join SONOS, the iOS 8.0.1 system says "Cound not find the network "SONOS".

My SONOS system does work if I hard-wire connect my Play:1 to my AC3200 router through an ethernet cable. And the other Play:1 and the Play:5 also works.

As soon as I unplug the ethernet cable, all 3 stop working.

Also tried to reset one of the play:1 to factory settings according to the instruction given at https://support.sonos.com/s/article/1096, but it refuses to get reset!
More information: 

If I use the sonos software for my windows desktop, I can stream music to it without the player being hard-wired to the router.

So, I called the sonos tech support this morning, and the representative was still not able to solve the issue. Basically everything I was told to do I've tried it myself many times. The issue will be escalated to 2nd tier. I really doubt the 2nd tier will be able to solve it. Because I seriously suspect that the sonos system simply does not work with newer routers.

The representative did teach me how to properly reset the sonos player. So, the reset was successful.

Then I tried to set up the player as a new system. But then the iphone sonos app reports that it can't connect to my wifi, although my iphone is in the wifi and I can browse the internet from the phone without a problem.

Clueless, frustrated, so I switched back to my old router Linksys WRT54G. Reset the player to factory setting, and set it up successfully.

This is really bad. My Linksys WRT54G can only give me a maximum download speed of 10M/s, but my Linksys AC3200 can double that speed.

Does this mean I have to stay with my old router and give up Linksys AC3200 benefits?  Or I can give up sonos. I will search for other wifi speakers in the market.

So, I called the sonos tech support this morning, and the representative was still not able to solve the issue. Basically everything I was told to do I've tried it myself many times. The issue will be escalated to 2nd tier. I really doubt the 2nd tier will be able to solve it. Because I seriously suspect that the sonos system simply does not work with newer routers.

The representative did teach me how to properly reset the sonos player. So, the reset was successful.

Then I tried to set up the player as a new system. But then the iphone sonos app reports that it can't connect to my wifi, although my iphone is in the wifi and I can browse the internet from the phone without a problem.

Clueless, frustrated, so I switched back to my old router Linksys WRT54G. Reset the player to factory setting, and set it up successfully.

This is really bad. My Linksys WRT54G can only give me a maximum download speed of 10M/s, but my Linksys AC3200 can double that speed.

Does this mean I have to stay with my old router and give up Linksys AC3200 benefits?  Or I can give up sonos. I will search for other wifi speakers in the market.


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I see Philippe has a similar problem here:

https://ask.sonos.com/sonos/topics/new_router_problems

Basically,  a lot of people have problem using sonos once they switch to a newer router. That's a sign of some faulty design and/or implementation on the sonos side, which they don't seem to agree. But you can't ignore the fact. Do a google search and you will find tons of such problems. And it's been a while, yet there is still no solutions.

So, I called the sonos tech support this morning, and the representative was still not able to solve the issue. Basically everything I was told to do I've tried it myself many times. The issue will be escalated to 2nd tier. I really doubt the 2nd tier will be able to solve it. Because I seriously suspect that the sonos system simply does not work with newer routers.

The representative did teach me how to properly reset the sonos player. So, the reset was successful.

Then I tried to set up the player as a new system. But then the iphone sonos app reports that it can't connect to my wifi, although my iphone is in the wifi and I can browse the internet from the phone without a problem.

Clueless, frustrated, so I switched back to my old router Linksys WRT54G. Reset the player to factory setting, and set it up successfully.

This is really bad. My Linksys WRT54G can only give me a maximum download speed of 10M/s, but my Linksys AC3200 can double that speed.

Does this mean I have to stay with my old router and give up Linksys AC3200 benefits?  Or I can give up sonos. I will search for other wifi speakers in the market.


Hi Aaron, Check the firmware version on the router, there was a note on the Web stating an issue with STP which was subsequently fixed with firmware release. 1.0.0.90. The current release is 1.0.0.102. Graham

So, I called the sonos tech support this morning, and the representative was still not able to solve the issue. Basically everything I was told to do I've tried it myself many times. The issue will be escalated to 2nd tier. I really doubt the 2nd tier will be able to solve it. Because I seriously suspect that the sonos system simply does not work with newer routers.

The representative did teach me how to properly reset the sonos player. So, the reset was successful.

Then I tried to set up the player as a new system. But then the iphone sonos app reports that it can't connect to my wifi, although my iphone is in the wifi and I can browse the internet from the phone without a problem.

Clueless, frustrated, so I switched back to my old router Linksys WRT54G. Reset the player to factory setting, and set it up successfully.

This is really bad. My Linksys WRT54G can only give me a maximum download speed of 10M/s, but my Linksys AC3200 can double that speed.

Does this mean I have to stay with my old router and give up Linksys AC3200 benefits?  Or I can give up sonos. I will search for other wifi speakers in the market.


Thank you. I did a search with "issue with STP linksys", but haven't seen anything related to Linksys AC3200. I doubt it has anything to do with the router. The more I brainstorm about the situation, I am more convinced that it is the iPhone Sonos app issue. Somehow this app is implemented in a way that's incompatible with newer wifi signals.  

It is incorrect for me to say yesterday that the sonos system simply does not work with newer routers. Apparently the sonos system works with the new Linksys AC3200 router because as I mentioned, I can stream music to it from the Windows Sonos application even when the sonos system is NOT hard wired to my home network.

And also as I mentioned, the iphone sonos app is able to find my sonos system IF AND ONLY IF one player is hard-wired to the Linksys AC3200 network.

So, the situation is pretty clear:

A link between the iphone sonos app and the sonos system can't be established when the sonos players are wirelessly connected to the Linksys AC3200 network.

I believe that the iPhone sonos app is implemented based on some old protocol or whatever that's incompatible with newer routers such as Linksys AC3200, whereas the sonos players themselves are fine with such new routers.

My preliminary conclusion is that Sonos needs to update their iphone app, and this is why I doubt their 2nd tier support will be able to solve it.

It's very easy for Sonos to verify: Get a Linksys AC3200 and see if they can set up their sonos players wirelessly, if they can, tell their customers how to do it. I doubt it will happen.

Sorry if this is necrobumping, but I finally figured out how to do it (and relatively painlessly). Some background: I had three Sonos speakers on one wifi network, and bought a new router (Netgear AC1450, flashed to Netgear AC1750/R6300v2) because on the old one lossless m4a streaming was stuttering/dropped often. I figured I should get a new, faster router and see if the issue goes away. After some fiddling around the Android Sonos Controller app, I finally migrated all three of my speakers to the new wifi network using these steps: 1. Hook up new router to existing router via ethernet; configure new router with new SSID and password. 2. Hook up one speaker to old router via ethernet; in the Android controller app, go to Settings -> Advanced Settings -> Wireless Setup, changed SSID to that of the new router's (make sure to select the 2.4GHZ network if your router broadcasts in both 2.4GHZ and 5GHZ), input the password, and clicked Next/OK/whatever to complete the Wireless Setup. 3. Unplugged the ethernet cable from my Play 5. And that's it. After connecting my phone to the new network and rebooted the controller app (need to kill the app, don't let it run in the background), the controller app found the speakers, which means that the speakers and the controller phone are now the same, new network. And so far, I have had no issues with streaming lossless over my new router. Hope this helps others who Google this topic as well.

I'm having a similar issue.   Thanks for all ideas on how to fix this and add me to the growing list of people complaining to Sonos about this problem.

I'm having a similar issue.  
Hi Blake, were you connecting Sonos to your network wireless only or did you have one player wired in?

If you were wireless only and replaced the router, you probably need to wire one player to the network, restart the others, then adjust the wireless settings within the Sonos software to the new wireless configuration.

If you were wired in, make sure that connection is good, and restart all of your Sonos components.

Let us know how it goes, and if you're still having trouble, some more information about your setup would be great.