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Colbykev
Contributor I
October 6, 2024
Answered

connecting my sonos 1 to an upgraded router.

  • October 6, 2024
  • 1 reply
  • 114 views

I have recently upgraded my home network and ISP with EE. All my devices have connected to the new router except the Sonos 1.

It will work if I connect it with a cable, but drops off when trying to use wifi connection.

When I use the app on my Android it tells me it cannot find any devices.

Grateful for any advice.

Kevin Fields

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Best answer by Airgetlam

No idea what EE is ( in my world, it would be Electrical Engineering, but that makes no sense in this context), but you need to be sure your network matches the data in the Sonos Network Requirements FAQ. My guess is it doesn’t. 

You may be served best by a call to Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

1 reply

Airgetlam
AirgetlamAnswer
October 6, 2024

No idea what EE is ( in my world, it would be Electrical Engineering, but that makes no sense in this context), but you need to be sure your network matches the data in the Sonos Network Requirements FAQ. My guess is it doesn’t. 

You may be served best by a call to Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
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